Manager Touchpoints Delivery

ABOUT US

We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology.

Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures.

With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond.

We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia.

Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series.

Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence.

And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet.

JOB PURPOSE

We are seeking a skilled Manager, to join our Technology Platform group, with experience in leading the design and development of end to end Connectivity Services, experienced in achieving results through guiding technology partners towards robust and scalable architecture.

In this role, you will,

Assure timely, and in-scope delivery of LG’s One Connect Platform, a pioneering micro service based solution, orchestrating a growing number of connectivity services, across our in-home WiFi Mesh, Cloud Components and Customer Apps, for our fixed (Cable and Fibre) and mobile footprint, with services including, Device Management, WiFi orchestration, Application Prioritisation, Security, Parental Controls, and Smart Home. Supervise all key metrics vital to ensure that deliveries are on-time and in-scope and take corrective action where and when vital in conjunction with the Director Connectivity Development Collaborate with our key partners across Liberty Global product teams, including with our 5 key markets, working together to refine our business and technical delivery process, and coordinate developments/deliveries with our delivery partners

Lead delivery review retrospectives for Touchpoints ensuring overall alignment with LG’s goals of predictable, high-quality deliveries – to assemble lessons learned, and to feed the QIP (Quality Improvement Programme)

Overall you will be the champion and guardian of our One Connect Platform timelines and scope, supervising its development and evolution at a time of outstanding technological opportunity

KEY ACCOUNTABILITIES

Track integration / dev / test / TFT

Keep control of the Cadence Delivery Plans (Scope, Dev, Test, TFT) for all components within the Touchpoints Delivery Platform, including, but not limited to, the following: Touchpoints components (C-Care, C-Web, C-App, C-Dev, CMSA), and Cloud implementations

Identify and Track Success Criteria

Key question for this accountability: Are we going to make it? In other words, how do we know that the current delivery cycle will complete on time and to quality? What are the measures we use to resolve our current status and likelihood of finishing delivery within the promised timelines to get to OFT (Operational Field Trial). Identify the KPIs necessary to ensure predictability, track these KPIs, and gather evidence of success, i.e. PMI reporting, Defect Inflow and Outflow trends, Test Exit Reports (TER), Release Notes, On-Time entry into the Maturing Gate and into and exiting TFT. Raise any risks to the Manager of Delivery Assurance and Director of Connectivity Development

Steer Delivery

Understand the impediments that may arise during the development, testing and delivery of the Touchpoint deliverables, and recommend mitigations for alleviating these impediments. Understand the true MVP (Minimum Viable Product) expected by the countries and ensure that we and Infosys do not attempt to over-deliver. Understand the risks associated with new features and defect fixes, raise these risks to the Manager of Delivery Assurance and Director of Connectivity Development

Assess test results

Establish checkpoints during the development and testing cycle to ensure that we understand what the test results are indicating with regard to quality and risk. Are we finding sufficient defects, early enough, in order to reach the TFT stage predictably. What is the level of test coverage that we have been able to attain? What areas of risk should have immediate attention from the Countries (OpCos) when they begin their testing, to ensure that any latent defects will be found very early during Country validations

Steer backlog discussions

Any Product User Story Backlog or Technical Debt Backlog (component upgrades, defect resolutions) must be understood and the prioritization of these backlog items challenged to ensure that the correct relief is being delivered to the Countries and for Touchpoints platform longevity and future-proofing. Steering will also concern avoiding undue risk, forcing too much tech debt reduction into any release, but ensuring that tech debt does is not sacrificed in favor of new feature development. A balanced delivery of new features and tech debt should be agreed with both Product and Infosys

Understand purpose of Tech Debt reduction

When tech debt reduction that may have significant impact on the current baseline is agreed upon, understand why we have decided to allow this (e.g. upgrading SDK is required to continue vendor support) and what risks may be associated with the decision. Push back on undue risk, flag anticipated risks, track and flag emerging risks and mitigate where possible (e.g. descope, deactivate, decouple)

Scope Adherence

Understand the total scope of delivery for the Touchpoints and ensure that requirements, design, and development are monitored closely so that the agreed (promised) feature set and tech debt reduction can be delivered with minimal risk to quality or timelines. This would entail Story Point (RDU) tracking, Test Case execution tracking, MVP validation, and careful assessment of progress and likelihood of full-scope delivery, on-time, and to quality

Identify Risks

Any risks to the delivery plan for Touchpoints, whether latent, explicit, or emerging must be identified, tracked and mitigated. The Senior Manager Touchpoint Delivery will feed the Senior Manager Delivery Assurance the identified risks and issues, which will be maintained in a RAID (Risks, Actions, Issues, Decisions) register and the Senior Manager Delivery Assurance will actively manage this toward the Director Connectivity Development

Weekly Report

A Weekly Report that contains the key issues, the content of which will be agreed with the Director Connectivity Development will be delivered each week

Identify QIP input

A Quality Improvement Plan agreement is in place in the contract with Infosys. In general, Infosys holds the accountability for the QIP. However, LG reserves the right to add items to the plan where improvements are identified. The Senior Manager Touchpoints Delivery will feed QIP ideas to the Senior Manager Delivery Assurance, who will submit to the Director Connectivity Development on a fortnightly basis for addition to the QIP Backlog where agreed

KNOWLEDGE & EXPERIENCE

ESSENTIAL SKILLS & ABILITIES:

Proven experience as a Technology Project Manager, with a focus on Cloud Based Ecosystems, including Micro Services & Apps, CPE development and delivery, within a telco / service provider environment Technology-based product and platform development background, spanning cloud-based software services, mobile apps and potentially connected consumer electronics (e.g., IOT devices, CPE) Demonstrable experience of major developments and deliveries of strategic technology initiatives that have benefitted the company and its customers Strong experience providing technical assessments and facilitating technology roadmaps and frameworks Good overall knowledge and familiarity with telecommunications technologies, including Wi-Fi, Ethernet, DOCSIS, XGS-PON as well as current IP communication protocol Optional: Experience working in a lead technical or product role for Software as a Service business Use of Agile team working to deliver technical outcomes Expertise in firmware development, integration, and delivery DESIRABLE SKILLS & ABILITIES: Creation and dissemination of clear, concise and accurate planning and tracking of the Technical Connectivity Platform delivery Ability to rapidly absorb new technical skills and knowledge outside of the initial remit and able to drive pragmatic delivery decisions as a result

Ability to work independently as well as within teams

Creative thought Problem solving Highly mathematical and analytical Fluent spoken and written English Ability to engage optimally at all levels of an organization up to MD level. Ability to rapidly absorb new technical skills and knowledge outside of direct remit and able to drive pragmatic delivery decisions as a result. Ability to see technology for what can provide to the company and its customers Self-motivated and proactive in the working environment; shown ability to work with speed and accuracy to deadlines is crucial. Can work under pressure and be prepared to work outside normal working hours, on occasions, when necessary

PREFERRED EDUCATION/ QUALIFICATIONS:

Bachelor’s or Master’s Degree level or equivalent in a STEM subject.

Some of the Benefits that we offer are:

Competitive salary + Eligibility for our Bonus Plan 25 days annual leave with the option to purchase 5 more 3 Days of Volunteering Time Off Free access to LinkedIn Learning & Coursera to continue to develop and grow your career with us Free premium subscription to Calm – a renowned well-being & meditation app (NL only) Company Laptop, Mobile and Phone Subscription Company Pension Contributions Access to our car benefit scheme (UK only) Access to personal medical and dental insurance (UK) / Subsidies on Health Insurance (NL). Access to discounts on superfast fibre broadband subscriptions.

* Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances.

---