Warranty Administrator
2 maanden geleden
About the Department:
The Aftersales department within BYD Europe is responsible for all Service & Maintenance related topics concerning our full electric buses and trucks. This is including, but not limited to, building up a service network in whole Europe, providing technical support to our customers and Service Providers, supporting the sales department by calculating Life Cycle Costs, delivery of Spare Parts and providing trainings. The main objective of the Aftersales department is to contribute to Customer Satisfaction & loyalty.
Main responsibilities:
Reviewing and analyzing documentation connected to, for example warranty, service contracts and invoicing. Identify and act on deviations and risks resulting from these processes. Support the Regional After Sales Manager and the team with data collection and analysis. Communicate externally with customers, service providers and partners and internally with sales, legal and finance team. Prepare reports and arrange and attend customer and project meetings. Strive to continuously improve the administrative processes. Obtain feedback from customers, service providers and colleagues to continuously improve our performance. Periodically review the warranty process.Qualifications and requirements:
General knowledge of vehicle mechanical operations. Proven organizational and administrative skills. Effective time management skills and ability to meet strict deadlines. Strong communication and interpersonal skills. Able to work on own initiative and under pressure. General computer and IT knowledge. Works precise and has an eye for details. Is good with numbers. Fluent Dutch and English language skills. We offer:
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air . We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team
