Technical Services Supervisor.
1 maand geleden
Careers that Change Lives
Make an impact on patient’s lives for a leading global medical device company while leading the Technical Service teams for Endoscopy and Cardiac Ablation Solutions.
We are currently looking for a supervisor to lead the 2 Technical Service teams. These 2 Technical Service teams (total: 10 FTE) provide remote product support (troubleshooting advice, explaining product functionality) to Medtronic personnel and to Health Care Professionals. Questions come in via email or phone. The Technical Service team consist of technical specialists from different nationalities. The majority of the team is based in Heerlen, but some team members work from remote locations in Western Europe.
A Day in the Life
You will be fully responsible for all people management related activities for the 2 teams: monitoring daily performance, defining and monitoring team objectives, resource management Lead, motivate and build a high-performance team through coaching and quality management. You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives Ensure that KPIs and SLAs are met Prepare, participate at and assist in audits and inspections (internal & external) You work closely together with the supervisors of the other technical service and patient contact center teams Interact with counterparts in the department, business, customers, countries and marketing. Represent the department in internal and external meetings Manage ad hoc issues and escalationsMust Haves
Bachelor’s or master’s degree in engineering (biomedical/electrical/mechanical) or biomedical science with a proven technical track record 3+ years of people management experience Understanding of management approaches such as work scheduling, prioritizing, coaching and process execution Experience of working in a technical environment Excellent communication skills Fluent language skills in English You are a clear people leader, who likes to work with a diverse technical oriented teamNice to Haves
Experience in the medical industry Work experience in a contact center or technical support environment Analytical and problem-solving skills Proficiency in Dutch or another European language Experience with managing remote teamsWe Offer
We offer a competitive salary and benefits package to all our employees:
·Flexible working environment
·Annual Incentive Plan % depending on company results
·Pensionscheme and group discount on healthcare insurance
·Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
·Employee Assistance Program and Recognize (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
-
Technical Services Supervisor
1 week geleden
Heerlen, Limburg, Nederland Medtronic VoltijdCareers that Change Lives Make an impact on patient's lives for a leading global medical device company while leading the Technical Service teams for Endoscopy and Cardiac Ablation Solutions. We are currently looking for a supervisor to lead the 2 Technical Service teams. These 2 Technical Service teams (total: 10 FTE) provide remote product support...
-
Heerlen, Limburg, Nederland Medtronic VoltijdCareers that Change Lives At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products' performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical product...
-
Heerlen, Nederland Medtronic VoltijdCareers that Change Lives At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical...
-
Heerlen, Nederland Medtronic VoltijdCareers that Change Lives At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical...
-
Heerlen, Nederland Medtronic VoltijdCareers that Change Lives At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical...
-
Heerlen, Nederland Medtronic VoltijdCareers that Change Lives At Medtronic, we strive without reserve for the greatest possible reliability and quality in our products and processes. To help ensure our patients safety and health, we closely monitor and report on our products’ performance. The Technical Services department in Heerlen is responsible for addressing clinical/technical...
-
Field Service Supervisor
2 maanden geleden
Heerlen, Nederland Hoerbiger VoltijdNorth of the Netherlands HOERBIGER Benelux is an important member of the HOERBIGER Service business in Europe. We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. This we can only do with a strong team. As our new Field Service Supervisor you will Perform maintenance interventions...
-
Field Service Supervisor
1 week geleden
Heerlen, Limburg, Nederland Hoerbiger VoltijdNorth of the Netherlands HOERBIGER Benelux is an important member of the HOERBIGER Service business in Europe. We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. This we can only do with a strong team. As our new Field Service Supervisor you will Perform maintenance interventions and...
-
Field Service Supervisor
3 weken geleden
Heerlen, Nederland Hoerbiger VoltijdNorth of the Netherlands HOERBIGER Benelux is an important member of the HOERBIGER Service business in Europe. We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. This we can only do with a strong team. As our new Field Service Supervisor you will Perform maintenance interventions...
-
Field Service Technician/ Supervisor
3 weken geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. You are expected to be able to identify...
-
Field Service Technician/ Supervisor
4 weken geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. You are expected to be able to identify...
-
Field Service Technician/ Supervisor
1 week geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. You are expected to be able to identify...
-
Field Service Technician/ Supervisor
3 weken geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities▪ You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor.▪ You are expected to be able to identify...
-
Field Service Technician/ Supervisor
4 weken geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities▪ You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor.▪ You are expected to be able to identify...
-
Field Service Technician/ Supervisor
4 weken geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities▪ You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor.▪ You are expected to be able to identify...
-
Field Service Technician/ Supervisor
2 weken geleden
Heerlen, Nederland RBC Engineering Support B.V. VoltijdVacaturebeschrijving We provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities▪ You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor.▪ You are expected to be able to identify...
-
Field Service Technician/ Supervisor
1 maand geleden
Heerlen, Limburg, Nederland RBC Engineering Support B.V. VoltijdWe provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. You are expected to be able to identify problems and solve them in...
-
Field Service Technician/ Supervisor
3 weken geleden
Heerlen, Limburg, Nederland RBC Engineering Support B.V. VoltijdWe provide our customers with parts, repair and upgrade their compressors and find solutions to their technical problems. Tasks & Responsibilities You perform maintenance and service activities on reciprocating compressors independently or under supervision of a Lead Mechanic or Supervisor. You are expected to be able to identify problems and solve them in...
-
Deputy Chief of Party, Clinical Services
4 weken geleden
Heerlen, Nederland The Elizabeth Glaser Pediatric AIDS Foundation Voltijdwhat can you expect in this role? Provide direction for clinical service delivery activities, ensuring high quality and consistency in approaches and efficient and rapid achievement of results. Supervise and provide technical oversight in line with national and international standards. Provide direction and oversight to the team of technical...
-
Deputy Chief of Party, Clinical Services
3 weken geleden
Heerlen, Nederland The Elizabeth Glaser Pediatric AIDS Foundation Voltijdwhat can you expect in this role? Provide direction for clinical service delivery activities, ensuring high quality and consistency in approaches and efficient and rapid achievement of results. Supervise and provide technical oversight in line with national and international standards. Provide direction and oversight to the team of technical...
