Vacatures customer journey in Rotterdam

Word jij als Customer Journey Specialist helemaal blij van onderzoek, analyses en het neerzetten van de állerbeste klantbeleving? Bij ons zit je op de voorste rij om die ervaring te optimaliseren. Met jouw projectmanagement skills en oog voor design en content til je onze klantreis naar een nog hoger niveau. Jij zorgt voor verbeteringen die onze klanten...

pCoolblue zoekt een Customer Journey Specialist die klantreizen optimaliseert op websites, e-mails en apps. Je zet klantinzichten om in verbeteringen met een SCRUM-team van onder andere Domeinbaas, Product Owner, Analist en Interaction Designer. Je voert gerichte vragen en onderzoek uit om contactratio te verlagen en de NPS te verhogen. /ppJe werkt in een...

ppBij KPN geloven we dat excellente dienstverlening ontstaat door slimme processen, sterke samenwerking en continu verbeteren. Daarom zoeken we een Journey-/Ketenmanager die eigenaarschap neemt over een belangrijk onderdeel van de KPN EEN-klantreis en de onderliggende keten. /pulliJourney/Ketenmanager SME /liliVast /liliBusiness support /liliHBO /li...

ppBij KPN geloven we dat excellente dienstverlening ontstaat door slimme processen, sterke samenwerking en continu verbeteren. Daarom zoeken we een Journey-/Ketenmanager die eigenaarschap neemt over een belangrijk onderdeel van de KPN EEN-klantreis en de onderliggende keten. /p h3Jouw rol als Journey/Ketenmanager SME /h3 pAls bJourney-/Ketenmanager KPN EEN...

pKPN zoekt een Journey-/Ketenmanager SME om eigenaarschap te nemen over een belangrijk deel van de KPN EEN-klantreis en de onderliggende keten. Je combineert customer journey management, ketenmanagement en datagedreven verbeteren om zakelijke klanten gemakkelijker, slimmer en proactiever te bedienen. /ppJe kijkt over teams, processen en systemen heen en...

pMerkle Nederland is seeking an experienced Campaign Developer to design and deliver automated customer journeys and CRM campaigns. You will work with CRM platforms and data teams to implement multi-channel campaigns, optimize segmentation, and drive personalized experiences at scale. /ppThe role requires collaboration with strategists, analysts, and...

pSia is a next-generation, global management consulting groupborn digital, augmented by data, enhanced by creativity, and driven by responsibility. We partner with clients to resolve challenges and capitalize on opportunities. We believe that in today’s world of change and disruption, optimism is a force multiplier. /ppA consultantatSia has between the 1...

ph3Customer Solutions Optimization Lead /h3 pRotterdam, South Holland, Netherlands /p pVTTI is seeking a customer-focused professional with a strong background in digital transformation and process optimization to join as bCustomer Solutions Optimization Lead /b, driving the development of smart, scalable solutions that enhance customer experience and...

ppbMaak kennis /b /ppBen jij een LD-professional die opleiders graag helpt om het beste uit hun leertrajecten te halen? Krijg je energie van klanten verder brengen, écht impact maken en meedenken over hoe leren slimmer en impactvoller kan? /ppDan is dit misschien wel jouw volgende stap: Customer Success Manager bij aNewSpring. /ppbWat je gaat doen /b /ppAls...

Join our Masterclass: Automation for Structural Engineers! Connect SCIA, ETABS, SAP, IDEA, STAAD, RFEM, and more. Customer success manager Join our passionate, ambitious team in a fast-growing, high-tech scale-up that's making a global impact on tens of thousands of users with our low-code platform. What will you do 35% Customer onboarding and strategic...

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.This position reports to:EL Sales Support Manager - Pre-Sales__ Become our new Technical Sales Support Specialist! At ABB, we work...

ppWe are looking for people who are passionate about technology and eager to provide our customers with the best shopping experience. People who want to make a difference. People like you. /p pbLet's Go! /b /p h3Your scope of work /h3 pAs CRO Manager, you will define and drive the conversion rate optimization strategy across our digital ecosystem (3...

Do you enjoy nurturing strong, long-lasting relationships with customers?Would you like to continue your development path as a Customer Success Manager in an environment that promotes growth? Great! So please take a few minutes and read about your potential new job You could join our clients rapidly growing SaaS software company which operates on a global...

ph3Your scope of work /h3pAs CRO Manager, you will define and drive the conversion rate optimization strategy across our digital ecosystem (3 e-commerce platforms and 2 apps), focusing on measurable growth through experimentation and customer insight. You will own the CRO roadmap across categories and customer journeys, ensuring priorities are...

Wil jij jouw ervaring met klantreizen, digitalisering en procesverbetering inzetten én jezelf verder ontwikkelen? In het Customer Improvement Team werk je aan verbeteringen die klanten direct merken. Je krijgt ruimte om ideeën te onderzoeken, data en AI slim toe te passen en samen met ervaren collega’s veranderingen echt te realiseren. Wat je gaat...

pAt Eneco, we're working towards a sustainable energy future. Technology plays a key role in making that possible, and our digital platforms help us deliver better services and experiences to our customers. /p pYou'll have the opportunity to contribute to meaningful technological developments while working with colleagues who are committed to innovation,...

Overview In this role you partner with strategic EMEA customers to drive AI transformation and adoption of Genesys' AI-powered experience orchestration. You bridge business objectives and technical delivery, translating KPIs into actionable AI priorities. You'll shape reference architectures, lead value-driven experiments, and guide cross-functional...

ph3About AIHR /h3pFounded in 2016 with the mission to future‑proof HR, the Academy to Innovate HR (AIHR) has become the world's market leader in online training for human resources (HR) professionals. We have a global customer base spread across 140+ countries, amongst which companies like Unilever, Reckitt, Goldman Sachs, Philips, Deloitte, Nike,...

Do you enjoy nurturing strong, long-lasting relationships with customers? Would you like to continue your development path as a Customer Success Manager in an environment that promotes growth? Great! So please take a few minutes and read about your potential new job You could join our clients rapidly growing SaaS software company which operates on a global...

At AIHR, we are on a quest to find a full-time bCustomer Success Manager (with Ed-tech experience) /b who will exceed our clients' expectations, turning every learning initiative into a remarkable story of performance enhancement and organization-wide impact. p h3About AIHR /h3 pFounded in 2016 with the mission to future-proof HR, the Academy to Innovate HR...