Vacatures customer support manager in Amsterdam

OverviewWe are seeking a Customer Support Manager to oversee complaint handling, customer communications, and conduct monitoring. The role ensures fair customer treatment and transparent communication practices, supporting consumer protection expectations under Markets in Crypto-Assets Regulation and the supervisory mandate of Autoriteit Financiële...

Own the support experience for HireWorklin_ users worldwide. Build processes, resolve disputes, and ensure every interaction strengthens trust in the platform.What you'll doManage all inbound support channels (email, in-app messaging, social) and maintain response time SLAs.Handle complex cases: payment disputes, account escalations, fraud reports, and...

Adyen is seeking a Manager, Customer Support Technology to lead a multidisciplinary team powering Customer Support with Salesforce Service Cloud and related tooling. You will shape the technology roadmap and collaborate with global teams to deliver scalable solutions and strong governance.You will mentor architects and engineers, drive SDLC and Agile...

A leading digital asset platform in Amsterdam is seeking a Customer Support Manager. This role involves overseeing customer complaint handling, ensuring timely resolutions, and maintaining transparent communication standards. Ideal candidates will have at least 8 years of experience in customer operations within financial services, with a strong focus on...

Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to...

WAT GA JE DOEN? Bij veel softwarebedrijven kom je als klant in een eindeloos keuzemenu terecht. Bij onze opdrachtgever krijg je meteen een echt mens aan de lijn, en dat ben jij. Als Customer Support Medewerker help je ondernemers in Nederland en België via telefoon, chat en e-mail met hun vragen over een online boekhoudprogramma dat tienduizenden...

Do you enjoy working with people and helping them succeed? Join Uber as a Customer Support Specialist at our Greenlight Hub in Amsterdam! Are you customer-focused, proactive, and comfortable in a dynamic, fast-paced environment? Then we have the perfect opportunity for you! What are you going to do? As a Customer Support Specialist, you are the main point...

Multilingual Customer Service Agent Portugal, Spain, Greece & Malta Are you fluent in English and another European language such as Dutch, French, German, Italian, Polish, Norwegian, Czech, Portuguese, Spanish, Swedish, Finnish, Danish, Hungarian, Slovak, Romanian, Bulgarian, or Croatian? We are hiring motivated and service-oriented individuals to join...

Optics11 Life, Amsterdam-based developer of advanced fiber optic sensing systems, seeks to establish and lead Integrated Logistics Support (ILS) and Customer Support within the PMO. The Program Manager will create processes, tools and organizational capabilities to support products from delivery through maintenance and end of life.This role connects...

Product Manager – Customer Support Product Team We are supporting a global organisation. 3 months initially 40 Hours per week Up to 108 EUR per hour (VAT paid on top) Requires 2‑3 days per week in the Amsterdam office The opening is for a product manager in the Customer Support Product team. In this role, you would be building products that help our...

Overview Coda is a global growth engine for commerce. We bring together powerful capabilities that connect people, digital products, and payments through our suite of trusted digital monetization and distribution solutions. We recently acquired Recharge, Europe’s leading prepaid payments and digital gift card business, bringing both companies together into...

At Effectory, we are building a scalable, data-driven Customer Support Engineering organization. As Team Lead, you will lead the team, improve support processes and tooling, and help deliver a high-quality support experience for customers and colleagues. You will combine people leadership with operational management and continuous improvement. Your focus...

Optics11 is a fast-growing high-tech company based in Amsterdam, developing advanced fiber optic sensing systems for the most demanding environments. Our technology detects the earliest signs of failure in critical assets – from high-voltage energy infrastructure to subsea and defense applications – and gives our customers precise, real-time data they...

Optics11 in Amsterdam seeks a Program Manager to establish Integrated Logistics Support (ILS) and Customer Support within the PMO, creating the processes, tools and capabilities to support products through delivery, commissioning, maintenance and end of life.Initially the role combines program leadership with direct execution; as demand grows, you will...

A global recruitment agency is seeking a Product Manager for the Customer Support Product team in Amsterdam. This role involves driving product vision and strategy while managing cross-functional teams to enhance customer service experiences. Candidates should have experience in leading diverse teams and executing data-driven roadmaps. The position is...

Customer Success Manager html Epassi's purpose is to boost everyday well-being . We are a leading provider of employee benefit solutions in Europe. We were established in Finland in 2007, and in 2008 we were the first company to launch a mobile-payable employee benefit payment solution in Europe. Since then, we have consistently grown, diversifying our...

Onze chatbot Kiki beantwoordt al meer dan 80.000 vragen per maand. Wat bij jou terechtkomt, vraagt meer dan een standaardantwoord: waarom de thuisbatterij vandaag niet heeft geladen, een laadpaal die opnieuw gekoppeld moet worden, een omvormer die een foutcode geeft, of een klacht over de eindafrekening. Jij duikt echt de inhoud in en gaat zelfstandig op...

Als Customer Support Medewerker maak je deel uit van een betrokken supportteam en ben je het eerste aanspreekpunt voor technische vragen van klanten binnen een servicegerichte en technische omgeving. Je komt terecht in een team van circa 20 collega’s, dat zich laat omschrijven als informeel, collegiaal en gezellig. De organisatie is onderdeel van een...

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Low-touch Customer Success Manager based in Netherlands. Join a fast-growing, remote-first technology environment focused on helping businesses unlock the potential of automation and AI-powered workflows. As a Customer Success...

Fastned UK Limited is seeking a Customer Service Manager to lead a 10-person team and oversee our BPO partner. You will drive improvements across processes, quality and performance, ensuring Fastned delivers a best-in-class customer experience.You will report to the Head of Service Operations and collaborate with multiple teams to scale support as we grow....