genesys cloud

Wij zijn DELTA Fiber Nederland, de glasvezelexpert van Nederland. We zijn een groeiende en ambitieuze telecomaanbieder met de ambitie om zo veel mogelijk mensen in Nederland van razendsnel internet, interactieve televisie en (mobiele) telefonie te voorzien. Als één van de grootste glasvezelspelers van Nederland investeren we elke dag in de digitale...

Ga jij verder als Business Analist - Genesys? Binnen het domein Retail Services werken we continu aan slimmer, sneller en persoonlijker klantcontact. Telefonie en chat spelen daarin een belangrijke rol. Genesys vormt de ruggengraat van ons contactcenter en zorgt onder andere voor routering, IVR, chat en de digitale werkplek van onze...

Genesys Cloud Services, Inc. is seeking a Principal AI Solutions Architect in Customer Success Professional Services to drive enterprise AI transformation across the EMEA region.You will bridge customer ambition with technical delivery, leading AI strategy, architecture, and governance for complex engagements. Responsibilities include defining reference...

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

EMEA Cloud Platform & Infra Engineer - GECX Key Responsibilities Agent Development: Architect and build sophisticated AI agents using Gemini Enterprise for Customer Experience, Gemini models and CXAS, focusing on reasoning, grounding, and tool-use capabilities. Platform Migrations: Migration of legacy conversational interfaces (e.g., Dialogflow...

RoleSenior Account Executive – Enterprise Location & TeamNetherlands, Amsterdam, Netherlands. Team: Enterprise Sales. Reports to: Regional Sales Director / Front Line Sales Manager. About the roleBe the one building AI‐powered experiences where they matter most. At Genesys, we help organisations create better customer experiences through AI‐powered...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

RoleSenior Account Executive – EnterpriseLocation & TeamNetherlands, Amsterdam, Netherlands.Team: Enterprise Sales. Reports to: Regional Sales Director / Front Line Sales Manager.About the roleBe the one building AI‑powered experiences where they matter most. At Genesys, we help organisations create better customer experiences through AI‑powered...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

WE AREAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. Bring bold ideas to life with the unlimited...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

Be the one building AI-powered experiences where they matter most.At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer...

WE AREAccenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. Bring bold ideas to life with the unlimited...

Role OverviewThe Work Lead customer data and MarTech maturity assessments, defining target architectures and actionable roadmapsDesign end-to-end customer data architectures covering identity resolution, profile unification, ingestion, activation, governance, and securityAdvise on and architect solutions across Customer Tech platforms: CDPs, marketing...

There will never be a typical day at Accenture Song, but that’s why people choose to be here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.As a Customer Tech / Customer Data Architect, you help clients define, design, and realize modern customer data foundations. You assess...

DescriptionAbout OpenOpen is building an AI-native customer experience platform that helps companies automate and manage customer communication across chat, email, WhatsApp, and voice. Our customers include fast-growing technology companies and global enterprises across fintech, commerce, logistics, travel, and other industries.We are looking for a strong...

There will never be a typical day at Accenture Song, but that’s why people choose to be here. The opportunities to make a difference while working on exciting client initiatives are limitless in this ever-changing space.As a Customer Tech / Customer Data Architect, you help clients define, design, and realize modern customer data foundations. You assess...

Wat ga je doenBouw jij mee aan de toekomst van klantcontact bij DAS? Bij DAS zijn we meesters in juridische hulp. We houden het recht toegankelijk voor iedereen. Goed klantcontact speelt daarin een cruciale rol. Klanten verwachten snelle, persoonlijke én digitale dienstverlening, op elk moment van de dag. Daarom zetten we bij DAS vol in op AI en slimme...