IL Operations Specialist
1 week geleden
- Act as a main contact for the services in scope;
- Coordinate transport services for customer orders, using transport management systems. Handle exceptional & special transport requests;
- Select transport modes, logistics service providers (considering the agreed selection parameters) to ensure on-time pick-up and delivery service in full;
- Execute administrative tasks (e.g. cost allocations, effort reporting) and prepare/send standard reports (e.g. document monitoring & forecast);
- Execute event monitoring services to guarantee agreed delivery service. Check and open deviation reports based on event monitoring;
- Issue or receive as well as respond to deviations reported, by identifying root cause, causing party and proposing corrective actions;
- Recognize and escalate operational issues impacting the service in time to your management;
- Show ownership within the area of responsibility and execute tasks with expected level of productivity & performance.
- At least 1 year of working experience in the logistics and/or customer service sector, or equivalent level of education;
- Knowledge & understanding of at least one of the transport modes⯠(Road, Sea or Air Transport);
- Strong customer service orientation;
- Ability to understand and execute new processes;
- Interest⯠to work with transport management systems and with statistical data/figures;
- Ability to fulfil time-critical tasks, keep schedules and deadlines, ;
- Fluency in English (written and spoken). Knowledge of one additional language is an asset;
- Strong affinity with required customer quality standards as well as general quality standards (such as QSHE or GXP).
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