Infrastructure Service Manager

Country: Netherlands 
City: Amsterdam 
Req ID: 498513

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH’s shares are listed on the NYSE and LSE.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

Position Overview

We are currently looking for an ambitious and enthusiastic Infrastructure Service Manager to join our IT team based in Amsterdam. 
You will play a crucial role in overseeing the technical management of our Private and Public Cloud offering, minimize downtime and improve stability. You are accountable for ensuring that vendors are performing in line with their contractual agreements and defines the overall strategy of how all vendors interact with our IT Infrastructure and Operations team, in order to fulfil the needs of the business.
This engagement will be delivered through a combination of industry best practice and innovative technology solutions.

Key Tasks and Responsibilities
You are the main contact for day to day Infrastructure operations related to our Datacenter and Cloud landscape by efficiently managing our support and hosting partner in charge of:

• Infrastructure (e.g: Citrix, IAAS, Azure, Private and Public Cloud Services).
• Manage and Steer any Major Incident when required and ensure timely resolution of Incidents – ensure additional ITSM process such as problem management, Root Cause analysis, when relevant.
• Control and ensure Change implementation related to Infrastructure & underlying landscape are executed with high quality following a  “first time right delivery” approach.
• Review on a regular base infrastructure operations and performance, ensure KPI’s are met  (SLA, SLO).
• Ensure all documentation is maintained up -to-date by the Operations team, including HLD, LLD, Runbooks and standard Operating procedures.
• Accountable for the efficiency of infrastructure relating to the Cloud & Data Centre Services function across the business, using a continuous improvement approach to achieve optimal outputs. 
• Manage operation, health, and security of a multi-site domain.

As Service Manager, you will also be responsible for developing the relationship with stakeholders and your lead leveraging the Private and Public Cloud environment under your responsibility:

• Develop the stakeholder engagement framework to develop and maintain relationship with Infrastructure functional teams across the organization.
• Define KPI’s to measure service quality.
• Responsible to develop and maintain a continuous improvement plan related to Infrastructure.
• Develop, jointly with Infrastructure architects and your lead, technical roadmap for Infrastructure to fulfill Business requirements.
• Harmonize and standardize as much as possible the way we work and the technology we leverage on the different Infrastructure landscapes under your scope of responsibility.
• Collaborate with different stakeholders (Peers, architects, Management) to create the service roadmap.

Individual Competencies 
You are able to:

• Drive Results - Consistently achieving objectives, even under tough circumstances, pushing self and others to accomplish goals
• Have a Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
• Be Resilient - Rebounding from setbacks and adversity when facing difficult situations
• Collaborate - Building partnerships and working collaboratively with others to meet shared objectives
• Make Quality Decisions - Making good and timely decisions that keep the organisation moving forward

Key Characteristics

• Critical thinker – is a problem solver and resolves conflicts
• Strong communication skills – both oral and written skills as listening and presentation skills
• Reliable – can be trusted with a challenging task
• Passionate and dedicated – is energetic and eager to learn and develop others
• Motivated – stays motivated and is able to deal with resistance 
• You work well in multi-cultural teams
• You understand and manage customer expectations 

Key Functional Competencies 
You possess the following:

• Language: English (Fluent) Desirable: Second European Language (preferred)
• Service Management / ITIL / Project Management experience is desirable.
• Analytical & driving results: assist in developing and deploying key governance, processes & procedures
• Knowledge of Service Management principles (Preferred)
• Other competencies: persistent / strong communicator / pro-active / enthusiastic

Experience / Education
You are/have:

• Bachelor's degree or equivalent in IT related discipline
• 10+ years of experience in Infrastructure service management in a large organization leveraging both Public and private cloud
• 5+ years of Demonstrable experience in IT Support in an MS Azure (incl Security) environment
• Working in cross-functional teams on a European or Global level
• Experienced in driving Service Providers to render the services
• Experience working in a DevSecOps environment is a plus

Other (Key) Dimensions
Key stakeholders for this position are:

• Europe IT Operations Team, Private and Public Cloud Competency center team – Operating company Infrastructure teams
• IT Management Operating Companies
• Europe IT Leadership Team

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion

• Highly competitive salary package

• Comprehensive secondary benefits

• Significant contribution to your pension plan

• Health and wellness programs, including an on-site gym and fitness classes

• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.

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