Operations Support Specialist
3 maanden geleden
Key Responsibilities: Technical Support:
- Provide second-level technical assistance and troubleshooting support for BYD electric truck issues.
- Diagnose problems using vehicle diagnostic tools and recommend solutions.
- Assist customers in understanding vehicle functions and maintenance needs.
Collaboration with Central Training Team:
- Work in line with the central training team to ensure consistent and accurate technical support.
- Contribute to the development and updating of training materials, including manuals, presentations, and videos.
- Participate in regular meetings with the central training team to discuss common issues and improvements.
Customer Service:
- Respond to customer inquiries via phone, email, or video conferencing.
- Provide clear and concise instructions for vehicle operation and maintenance.
- Address customer complaints and escalate issues as necessary.
Maintenance and Repairs:
- Guide customers through standard and complex maintenance procedures.
- Provide detailed explanations of repair processes and necessary parts replacements.
- Ensure that all maintenance and repair activities comply with BYD standards and protocols.
Safety and Compliance:
- Advise customers on high voltage safety measures and emergency rescue procedures.
- Ensure compliance with safety regulations and proper use of personal protective equipment (PPE).
- Stay updated on the latest safety protocols and technical updates from BYD.
Documentation and Reporting:
- Maintain accurate records of customer interactions and technical issues.
- Prepare detailed reports on common problems and their resolutions.
- Provide feedback to the technical and engineering teams to improve product quality and service procedures.
Qualifications:- Bachelor's degree in Automotive Technology, Mechanical Engineering, or a related field.
- Minimum of 3 years of experience in automotive repair and maintenance, with a focus on electric vehicles.
- Experience in customer service and technical support roles is preferred.
- Strong diagnostic and problem-solving skills.
- Proficient in the use of automotive diagnostic tools and software.
- Excellent verbal and written communication skills.
- Ability to explain technical concepts to non-technical customers.
- Strong organizational and record-keeping skills.
- High Voltage Safety certification (preferred).
- Valid driver's license.
- Office and field environments.
- Occasional travel to customer sites or training facilities.
- Use of standard office equipment and diagnostic tools.
- Physical Requirements:
- Ability to lift and move heavy equipment and tools as required.
- Prolonged periods of sitting, standing, and walking.
We offer:
- Performance and experience-based competitive remuneration, pension plan.
- 25 holidays + option to purchase 5 extra holidays.
- Commuting allowance.
- Department & company-wide teambuilding events.
- An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.
Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏
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