Customer Experience Specialist

4 weken geleden

Netherlands timesjobs Voltijd
ABOUT DIGICERT
Were a leading, global security authority thats disrupting our own category. Our encryption is trusted by the major ecommerce brands, the worlds largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put trustan abstract ideato work. Thats digital trust for the real world.
JOB SUMMARY
The SSL Store is looking for a talented Customer Experience Specialist to join our industry-leading Customer Experience team in Amersfoort, Netherlands. As the largest re-seller of SSL certificates in the world, we operate in the web security industry selling encryption products that require troubleshooting and support.
WHAT YOU WILL DO

Communicate with customers and partners to guide our clients through the process of purchasing and obtaining SSL Certificates and other web security products by phone, ticket, and live chat.
Act as support gatekeepers and funnel client and partner inquiries to the right channel to maximize customer experience and growth potential.
Develop a working knowledge of the industry and our products and be able to advise clients on the right product(s) to suit their needs.
Fulfill needs of existing customers that are at risk of cancelling services or orders.
Research client details in order to help expedite client orders through company verification.
Diagnose system issues and make suggestions for improvements to be escalated to the appropriate teams (Development, Operations, etc.)
Auxiliary duties assigned at managements discretion for the sake of professional development and to assist where needed.
Additional responsibilities as assigned

KEYS TO SUCCESS

Great conversationalist not intimidated to pick up the phone and talk
Passion for helping people
Live chat and/or ticketing system experience
Takes great pride in the ownership of their work
Be a self-starter If you see a problem, or have an idea, be the one to chase it down

WHAT YOU WILL HAVE

Call Center or 1 - 2 years of Customer Service experience
High School Diploma (or equivalent)
Demonstrated ability to multi-task and perform well in a fast-paced environment
Excellent communication and presentation skills, both written and verbal
Strong typing and computer navigation skills, including use of multiple computer applications simultaneously
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Fun, upbeat, and positive attitude
Strong problem-solving skills

BENEFITS

Pension Fund
Employee Assistance Program
Education Support Program

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