Junior Technical Support Specialist

2 weken geleden

Amsterdam, Nederland Convious Voltijd

Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for our existing customers. This includes the configuration of new customers to the Convious platform. You will work closely together with our Customer Success Managers by taking care of our most valuable assets, our customers but also with our Developers and our Product Managers. 

Hop on this rollercoaster ride

Our mission is to empower the experience economy with a true eCommerce platform. Come join us in making this a reality


About you:

You are looking for a challenging role in the SaaS world. Communicating is one of your strengths. You have an eye for detail and love solving problems. You thrive in an changeable environment and can work well independently. 


About us:

Convious is a leading software company that connects the experience economy with their visitors. Our platform engages, converts and sells to more consumers by enhancing the customer journey and experience. We are mainly active in the experience economy, serving attractions like a Zoo, Theme Parks, Wellness Venues, Museums and more. Be prepared for seasonal peaks, but also know that in return you have unlimited paid vacation days.

Responsibilities:

Technical Support: Provide prompt first and second-line technical support to our customers, addressing their issues and ensuring satisfaction.

Customer Configuration: Assist in onboarding new customers, configuring their integration with the Convious platform.

Collaboration: Work closely with Customer Success Managers, Developers, and Product Managers to resolve issues and ensure a seamless customer experience.

Improvement: Contribute to initiatives for continuous improvement, enhancing operational processes.

Qualifications:

Language Skills: Fluent in English; fluency in another language (French/German) is preferred.

Experience: Experience in technical support or an onboarding role is beneficial.

Detail-Oriented: Possess a keen eye for detail, ensuring accuracy in configuration and support tasks.

Problem Solver: Creative and resourceful in solving problems and managing challenges.

Team Player: Proactive, organized, and hands-on, with excellent communication skills to work effectively with customers and colleagues.

Flexibility: Adaptable personality, ready to handle occasional weekend shifts

What we offer:

Great international team (check our Instagram page to get an idea)Fantastic office in the heart of AmsterdamA unique experience at the fastest growing AI-scale up in AmsterdamEnjoy our daily healthy (or unhealthy) lunches; your callCompetitive base salaryUnlimited paid vacation policyHybrid work model - possibility to work remote (You should be able to come to the office at 1-2 once a week)

Are you our next Tech Support Hero?

  • Junior Technical Support Specialist

    1 maand geleden

    Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...

  • Junior Technical Support Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Junior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...

  • Senior Technical Support Specialist

    2 weken geleden

    Amsterdam, Nederland Convious Voltijd

    Convious is looking for a Senior Technical Support Specialist to join our team in the Amsterdam office! One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first...

  • Senior Technical Support Specialist

    2 weken geleden

    Amsterdam, Noord-Holland, Nederland Convious Voltijd

    Convious is looking for a Senior Technical Support Specialist to join our team in the Amsterdam office One of the crucial points for our growth is the quality of service we provide to our customers and the extra mile we go. As a Technical Support Specialist, you will make sure that our operations run smoothly by providing first and second-line support for...

  • Technical & Online Support Specialist

    1 maand geleden

    Amsterdam, Nederland Uniglobe Travel Holland Voltijd

    UNIGLOBE Two Travel is een snel groeiend, service gericht zakenreisorganisatie. UNIGLOBE Two Travel kenmerkt zich door een enthousiast prestatiegericht team, waar successen door alle medewerkers beleefd en gedeeld worden. Onze doelstelling is dat onze klanten zich thuis voelen, door behartiging van hun belangen en een whatever it takes mentaliteit. Wij zijn...

  • Technical Support Specialist

    1 maand geleden

    Amsterdam, Nederland Studytube Voltijd

    Help jij graag anderen, kun je goed overzicht houden en ben je op zoek naar een functie in een dynamische omgeving? Bij Studytube zijn wij op zoek naar slimme, flexibele en enthousiaste talenten die ons helpen bouwen aan de toekomst. Als Technical Support Specialist heb je een van de meest impactvolle functies in onze organisatie. Jij staat in direct contact...

  • Technical Support Engineer French Speaking

    2 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    You will be part of the Technical Support team which is an integral part of our client's service and support offering to customers. This team provides native language first-line technical support to t You will be part of the Technical Support team which is an integral part of our client's service and support offering to customers. This team provides native...

  • Technical Support Engineer

    1 maand geleden

    Amsterdam, Nederland Adyen Voltijd

    This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Technical Specialist AI

    1 maand geleden

    Amsterdam, Nederland Loyens & Loeff Voltijd

    ||Technical Specialist AI Technical Specialist AI Amsterdam 18 January 2024 Do you like solving practical problems with technology and AI? Then we are looking for you. With the current technological developments, we see the legal and tax world change, and adapt quickly. To keep up the pace with this fast changing world, we are looking for someone to...

  • Mechanical Engineer Technical Support French Speaking

    1 maand geleden

    Amsterdam, Nederland Undutchables Voltijd

    You will be part of the Technical Support team which is an integral part of our client's service and support offering to customers. This team provides native language first-line technical support to t You will be part of the Technical Support team which is an integral part of our client's service and support offering to customers. This team provides native...

  • Junior Investments Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland SAXO Voltijd

    As a Junior Investment Specialist, you will be part of the dynamic department, consisting of Brokers, Investment Specialists and Customer Service Representatives that strive to help and support our clients.

  • Technical Support Engineer French Speaking

    4 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    Job description You will be part of the Technical Support team which is an integral part of our client's service and support offering to customers. This team provides native language first-line technical support to the customer service department and customers. In addition, you will focus on special solutions for unique customer needs and give advice on...

  • Technical Support Engineer French Speaking

    4 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    Job description You will be part of the Technical Support team which is an integral part of our client's service and support offering to customers. This team provides native language first-line technical support to the customer service department and customers. In addition, you will focus on special solutions for unique customer needs and give advice on...

  • Technical Customer Support Specialist

    2 weken geleden

    Amsterdam, Nederland Foleon Voltijd

    Are you ready to make some history?!Foleon is a leading content creation platform providing business teams with a fast and scalable way to produce highly-engaging content experiences that bring a new level of intelligence to their customer journeys.Foleon is based in Amsterdam and New York and serves more than 1,200 global B2B brands.We value people who are...

  • Junior Investments Specialist

    1 maand geleden

    Amsterdam, Nederland SAXO Voltijd

    As a Junior Investment Specialist, you will be part of the dynamic department, consisting of Brokers, Investment Specialists and Customer Service Representatives that strive to help and support our clients. 

  • Technical support engineer

    1 maand geleden

    Amsterdam, Nederland Edison Projectmanagement Voltijd

    Als Technical Support Engineer ben je een onmisbare schakel tussen de klanten, fabrieken en collega’s. Je werkt grotendeels ad-hoc en met de meest uiteenlopende vragen over onze maatwerk pompen en pompsystemen. Het is daarom aan jou om je eigen agenda en prioriteiten te bepalen. Zolang de klant, je collega’s en andere partijen maar tijdig de juiste...

  • Manufacturing Support Specialist

    4 weken geleden

    Amsterdam, Noord-Holland, Nederland Proclinical Voltijd

    Proclinical is seeking a Manufacturing Support Specialist to manage and facilitate successful commercial production and ensure a stable product supply of EMEA manufactured products. This includes driving technical investigations and root cause analysis at Contract Manufacturing Organisations (CMOs). The role also involves participating in Tech Transfer...

  • Technical Customer Support | German

    4 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on the othe What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization...

  • Technical Customer Support German

    2 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on th What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and...

  • Technical Customer Support | German

    3 weken geleden

    Amsterdam, Nederland Undutchables Voltijd

    What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on th What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and...