Technical Customer Support | German

2 maanden geleden

Amsterdam, Nederland Undutchables Voltijd

What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on the othe What will you do?As a Technical Customer Support you form the link between international customers on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field.
You will be managing international customer demand across the board.
You are the single point of contact and advise the customer both re-actively and proactively in terms of solutions, giving quotations and preparing the deployment of service engineers or the shipment of parts.
You are the customer coordinator in all areas both on technical and commercial and you know how to build a good relationship with the clients.
You have contact with internal and external stakeholders (German & French speaking markets)
You handle and report on both the substantive and financial sides of the projects.
You always see opportunities to go the extra mile for clients with the products and services. Finally, you look at what can be improved in the follow-up phase so that you continue to learn and develop.
The job includes regular national and international client visits.
You communicate proactively and ensure that the various colleagues and departments provide the necessary information. 
You have experience in a technical after-sales/service environment and can contribute with your knowledge and expertise to the further design and professionalization of the work processes (in an ERP environment) Who are you?
Professional Education level of work and intellect. This could be a commercial background with an affinity for technology, but also a technical background with commercial drive
If you don't have the technical background, it's important that you are willing to learn and have a keen interest in machinery (mechanical, hydraulics, electrical etc.)
You like to visit customers from time to time to discuss offers for the “bigger” job
You have a high proficiency of German (C1-C2) & French (C1-C2 level) and fluency in English, Dutch is an advantage - not a must.
You have relevant work experience in a technical-commercially oriented, service-oriented position
You have good communication skills and are very proactive and customer-oriented
You think in terms of opportunities and solutions and have an entrepreneurial spirit
You are a service-oriented but critical person who does not shrink from bringing matters to the attention of customers, sales staff and the internal organization
You have a valid working permit for the Netherlands (Our client doesn't not offer sponsorship)
You are living in Groningen area

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