After-sales Business Assistant

3 dagen geleden

Hoofddorp, Nederland BYD Europe Voltijd
  • Assist the Head of After-sales Center in handling after-sales inquiries and issues from dealers and partners, actively maintain relationships, and ensure timely and efficient resolution of various after-sales matters. This includes assisting in feedback analysis, identifying trends, and providing improvement suggestions.
  • Monitor key performance indicators (KPIs) related to after-sales teams, prepare and submit after-sales performance reports, provide regular updates to the Head of After-sales, and assist in developing and implementing strategies to improve key performance indicators.
  • Organize daily meetings for the Head of After-sales, ensuring effective communication and agenda execution, and adapt to frequent meetings and travel arrangements.
  • Coordinate regular visits to dealers and partners as part of the Head of After-sales' plan, assisting in on-site operational evaluations.
  • Actively participate in supervising major projects within the after-sales department, ensuring timely project delivery.
  • Provide administrative support, prepare reports, presentations, and documents for significant projects and routine business.
  • Collaborate with cross-departmental teams to ensure effective resolution of internal communication and coordination issues.
  • Serve as a liaison between the after-sales team and other departments, facilitating seamless communication and project execution.
  • Contribute to strategic planning, providing suggestions for continuous improvement of after-sales processes.
    Qualification and requirements:
    • Bachelor's degree or higher, with a preference for International Trade, Business Management, Service Engineering, or related majors.
    • Excellent English and Mandarin language skills are required.
    • Exceptional communication and coordination skills to effectively handle after-sales inquiries and issues from dealers and partners.
    • Proactive work attitude, ability to adapt to frequent meetings and travel arrangements.
    • Minimum of 2 years relevant work experience in after-sales services, familiarity with after-sales business processes.
    • Analytical and problem-solving abilities, assisting in feedback analysis and providing effective improvement suggestions.
    • Familiarity with monitoring and managing Key Performance Indicators (KPIs), experience in assisting in developing and implementing improvement strategies for indicators.
    • Strong organizational and coordination skills, capable of organizing and coordinating daily meetings and dealer visit plans.
    • Experience in supervising and driving major projects, ensuring timely project delivery.
    • Proficient in using office software, providing administrative support, preparing reports, presentations and documents.
    • Strong teamwork and collaboration skills to coordinate cross-departmental teams and resolve internal communication and coordination issues.
    • Strategic planning mindset, providing suggestions for continuous improvement of after-sales processes.

      We offer:

      • Performance and experience-based competitive remuneration, pension plan.
      • 25 holidays + option to purchase 5 extra holidays.
      • Commuting allowance.
      • Department & company-wide teambuilding events.
      • An exciting opportunity to lead the European transition to Zero Emissions transportation and de-carbonization of the economy.

        Our Purpose is to build a zero-emission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team 🌏

  • Regional After Sales Representative

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland BYD Voltijd

    About the role: Due to the expansion of our successful European growth, BYD Europe is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars. In this exciting position you will play an important role in setting up the after-sales activities in the Benelux region. As the Regional After Sales Representative...

  • Sales Assistant

    1 maand geleden

    Hoofddorp, Nederland Hikvision Europe BV Voltijd

    Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001,...

  • Sales Assistant

    4 weken geleden

    Hoofddorp, Nederland Hikvision Europe BV Voltijd

    Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001,...

  • Sales Assistant

    1 maand geleden

    Hoofddorp, Noord-Holland, Nederland Hikvision Europe BV Voltijd

    Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001,...

  • Sales Assistant

    4 weken geleden

    Hoofddorp, Noord-Holland, Nederland Hikvision Europe BV Voltijd

    Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001,...

  • Sales Assistant

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland Hikvision Europe BV Voltijd

    Hikvision is the world's largest supplier of video surveillance products and solutions. The company specializes in video surveillance technology, as well as designing and manufacturing a full line of innovative CCTV and video surveillance products. The product line ranges from cameras and DVRs to video management software. Since its establishment in 2001,...

  • Regional After Sales Representative

    1 week geleden

    Hoofddorp, Nederland BYD Voltijd

    About the role: Due to the expansion of our successful European growth, BYD Europe is looking for an NEV enthusiastic and self-driven Regional After Sales Representative for Passenger Cars. In this exciting position you will play an important role in setting up the after-sales activities in the Benelux region. As the Regional After Sales Representative...

  • Sales Assistent

    4 weken geleden

    Hoofddorp, Nederland JTI - Japan Tobacco International Voltijd

    **Are you ready to join one of the most challenging FMCG sectors within an international company that offers a lot of opportunities for growth and development?** **Are you passionate about working in the M&S department? Then we have the perfect role for you. For our Marketing and Sales Team, we are looking for an ambitious and full-time Sales Assistant for...

  • Sales Assistent

    19 uur geleden

    Hoofddorp, Nederland JTI - Japan Tobacco International Voltijd

    **Are you ready to join one of the most challenging FMCG sectors within an international company that offers a lot of opportunities for growth and development?** **Are you passionate about working in the M&S department? Then we have the perfect role for you. For our Marketing and Sales Team, we are looking for an ambitious and full-time Sales Assistant for...

  • Field Sales Manager

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Established in 1998, our client is a leading European distributor of security solutions, providing CCTV cameras, access control systems, alarms, and more. They offer high-quality products, technical support, and training to professionals across Europe.They are currently looking for an ambitious and independent Dutch-speaking Field Sales Manager to join their...

  • Sales Assistent

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland JTI - Japan Tobacco International Voltijd

    Are you ready to join one of the most challenging FMCG sectors within an international company that offers a lot of opportunities for growth and development?Are you passionate about working in the M&S department? Then we have the perfect role for you. For our Marketing and Sales Team, we are looking for an ambitious and full-time Sales Assistant for our...

  • Service Strategy Specialist

    3 weken geleden

    Hoofddorp, Nederland BYD Voltijd

    About the role As a Service Strategy Specialist, you will be part of the after-sales department within BYD Europe. You will be responsible for the Strategic planning for after-sales construction and management. As Service Strategy Specialist you will: Grasp the service concept, formulate service strategies, build service standards, and create...

  • Service Strategy Specialist

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland BYD Voltijd

    About the role As a Service Strategy Specialist, you will be part of the after-sales department within BYD Europe. You will be responsible for the Strategic planning for after-sales construction and management. As Service Strategy Specialist you will: Grasp the service concept, formulate service strategies, build service standards, and create...

  • Sales Support Coordinator

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland Scotch & Soda Voltijd

    OUR COMPANY Founded in 1998 United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer and distributor of socks, legwear, sportswear, bodywear, and accessories. As one of the leading resources in the industry, ULAC offers a full range of apparel, from newborn/toddler sizes through teens and adults, thanks to our partnership with Puma and...

  • Sales Support Coordinator

    4 weken geleden

    Hoofddorp, Nederland Scotch & Soda Voltijd

    OUR COMPANY Founded in 1998 United Legwear & Apparel Co. (ULAC) is a global designer, manufacturer and distributor of socks, legwear, sportswear, bodywear, and accessories. As one of the leading resources in the industry, ULAC offers a full range of apparel, from newborn/toddler sizes through teens and adults, thanks to our partnership with Puma and...

  • Heydude: Business Analyst

    2 dagen geleden

    Hoofddorp, Nederland Crocs, Inc. Global Jobs Voltijd

    **Become part of the HEYDUDE Family and work in a unique environment with a 'startup dynamic' under the umbrella of a fast growing and solid global brand.** **Become a DUDE!** HEYDUDE crafts comfortable, versatile, and accessible footwear and accessories. Founded in Italy in 2008, HEYDUDE pays diligent attention to detail, and a passion for outstanding...

  • Sales Manager

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland Delta Electronics EMEA Voltijd

    Company Description Delta, founded in 1971, Headquartered in Taiwan is a USD 9 Billion Global company leading in Power and Thermal management solutions. Its business verticals include Power Electronics, Automation, and Infrastructure. Delta has sales presence in all 6 continents and manufacturing plants in Asia, Europe and Americas. To maintain product...

  • Inside Sales Coordinator

    3 weken geleden

    Hoofddorp, Nederland Fossil Group Voltijd

    We are currently recruiting for an **Inside Sales Coordinator** to join a new team based in our **Amsterdam **office. You will make your impact by delivering a radical customer experience to our wholesale retailers across Benelux. The role is a mix of order management, managing independent retailer’s accounts, supporting our internal sales teams and key...

  • Sales Manager

    1 week geleden

    Hoofddorp, Noord-Holland, Nederland Adams Multilingual Recruitment Voltijd

    Our client is a supplier of cable ties and accessories, currently expanding operations with a newly established warehouse facility in Utrecht. We're currently looking for a Sales Manager to join team and expand the business in Europe. As the Sales Manager in the Benelux regions, you will play a pivotal role in establishing and overseeing the whole sales...

  • Business Excellence Partner

    4 weken geleden

    Hoofddorp, Nederland Allergan Aesthetics Voltijd

    **Company Description** The Business Excellence Partner is responsible for driving commercial activities which maximize sales revenue and improve field force efficiency. You will work closely with sales, marketing and other departments to develop strategies, generate insights and improve process to ultimately improve business performance. This is a cluster...