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Job Number 24095671
Job Category Rooms & Guest Services Operations
Location W Amsterdam, Spuistraat 175, Amsterdam, Netherlands, Netherlands
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Welcome Ambassador (Doorman)
Split across two unique buildings, a former telephone exchange and a bank, W Amsterdam is an intriguing design mix of heritage and contemporary style. Mixing historical Dutch architectural elements with cutting-edge design right next to Dam Square, W Amsterdam is at the epicenter of this energetic and forward-thinking city. We offer innovative design and luxury in our 238 stylish guest rooms, including 23 suites, three WOW suites and two lavish Extreme WOW Suites. Our guests can indulge in one of our destination restaurants THE DUCHESS and MR PORTER and taste signature sips at our rooftop W Lounge overlooking the Royal Palace and the city lights, including WET Deck the iconic rooftop pool. We offer exclusive access to a vibrant nightlife, dining, shopping and fashion scene with our signature Whatever/Whenever® service, our in-the-know W Insiders and our W Happenings.
W Hotels does not recruit, we cast Talent. W Amsterdam, located at Spuistraat 175 is casting a Welcome Ambassador. As a Welcome Ambassador you will be working together with the concierges to create fab experiences for the guests and you will be the first point of contact.
Main responsibilities include but are not limited to:
Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
Making sure everything sparkles, we all enjoy a clean environment
You will be on rotating shifts. Weekends are busiest, as well as evening/nights, so expect to be on shift then.
Ensuring you are well prepared for the shift ahead of you, as well as your colleagues after you. Mise en Place will be your life saver.
You will be working in a fast paced environment, under pressure, with loud music. Gotta love it.
We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
Transport luggage of guests to rooms and controlling the luggage area
Guide guests to their rooms and do an unforgettable rooming
Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
Handling valet parking
Deliver guest mail to their rooms
On request, make bookings for guests in restaurants, flights, theater and all the places which are new and next.
Organize transport for guests, such as train, taxi or bus
You will be working different shifts (morning, evening, night and weekend shifts). Also during public holidays
Communicating with your team and other departments is key. The Welcome Desk will be on speed dial.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company asses.
Requirements:
Minimum of one-year experience in the same or similar role
Fluency in English
Dutch and any other language is appreciated
Experience in the Luxury Segment is an advantage
Work Permit for The Netherlands is required.
Driver license B is a must
Show the world what you got by joining a global community of talent who see the world in a different way. Bring your style and your spirit: We’ll bring a work culture where you can shine. We work hard, we play hard, and we want to inspire you to grow. W talent help our guests live life to the fullest while living their dreams.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
