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Service Communications Intern

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Amsterdam, Nederland The Social Hub (formerly known as The Student Hotel) Voltijd

Are you looking for an internship at one of Europe’s most exciting companies? Do you want to hop on our life-long learning journey? Your Mission Should You Choose To Accept It

As our Service Communication Intern, you will learn how to and eventually be co-responsible for content creation, implementation, and maintenance on our multilingual Help Center, Chatbot, and Customer Service tool, among other things. You will experience a steep learning curve of improving the (digital) customer experience and developing your (customer-focused) writing skills.

You will work closely together with all colleagues from the Service Hub such as the Customer Support leaders and project manager, and other teams such as Digital and Brand & Experience. We are looking for someone to join our team in Amsterdam for 5-6 months starting from September 2024. In Case You Do Not Know Who, We Are (ahem):

Redefining hybrid hospitality since 2012, TSH (The Social Hub) sets standards on a global scale. Offering a community-driven, socially inspired hotel concept with student accommodation, as well as long and short hotel-stay options, eat & drink, gym, rooftop bar facilities, and coworking for every demographic, the company’s success is unprecedented. With 16 hotels in 6 countries and plans to open at least 3 more locations each year until 2026, The Social Hub is a fun, creative and inspiring environment where everyone can work, stay, learn, and play. Thanks to an exceptional international team of changemakers, our one goal is to make society a better place for everyone. What You'll Do

  • You will support the Community Support and Advising Managers and Head of Reservations with the design, implementation, and optimization of our service communication processes and procedures, and other projects such as optimizations within our customer support tool, re-write of standard operation procedures, and our internal knowledge base
  • You'll data to create, maintain and optimize content for our Help Center & Chat bot channels
  • You'll assist in organizing and documenting communication materials, such as photos, videos, and testimonials
  • You'll work with a variety of stakeholders to either select, implement, or improve customer service-related communication, procedures, or systems
  • You'll collaborate with our communication team to develop engaging content for various service initiatives
  • You'll conduct research on communication best practices and contribute ideas to enhance our omnichannel communication strategies Who You Are
    • You are super organized, accurate, and bursting with energy. Moreover, you are:
    • You are a fan of fun
    • Currently studying a relevant bachelor’s or Master’s degree in Marketing, Branding, Communication, Business, or other related fields
    • You have some basic technical knowledge of customer service operations and content creation
    • Enthusiasm for social causes and a desire to make a positive impact
    • You have the ability to work independently and collaboratively in a fast-paced environment
    • You are familiar with MS Office, bonus points if you also know Canva and Adobe Suite
    • You are eligible to work in the Netherlands
    • You are fluent in English (written and spoken) + a plus when native to one or more other language(s) such as German, Italian, Spanish, or Dutch What Do We Offer You?
      • The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities
      • We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future
      • The chance to learn and grow in your role with the potential for future growth
      • Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family
      • The freedom to work remotely or to come to the office – whatever suits you best
      • A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff

        Where people come together, committed to providing the best space, experience, and coworking space for our community and even more so, the people who work for The Social Hub. With everything from mental health support to leadership training and more, we are here to help you grow as much as we do as a company. We promote a workplace where society comes together to do better and we do this no matter the age, gender, sexual orientation, ethnicity, and national origin. Your fascinating characteristics are what make us different, so come as you are.