Reservations & Communication Intern

3 maanden geleden

Amsterdam, Nederland Zoku Voltijd

Are you a real people person who wants to help inspire traveling professionals to stay at Zoku? Then keep reading

Zoku provides a home for business travelers who want to live in a city for between a few days and a few months. We’re a new type of business hotel offering a relaxed place to live, co-work and socialize – while wiring residents into the local scene. Join an international team of driven, proactive and fun-loving Zokus who all have one thing in common: a passion for connecting people across the globe.


TELL ME MORE

During your Reservations & Communications Internship (starting in March 2025) you are the first and central point of contact for our guests (or as we like to call them, residents). You are responsible for coordinating Zoku’s reservations and guest communications throughout all of our properties in Amsterdam, Copenhagen, Vienna, and Paris


You will learn from a team of Commercial rockstars, while working routinely with our international Meeting & Events Specialists. You will be reporting to Zoku’s Reservations & Communication Supervisor and work alongside our Marketing and Sales teams. 

WHAT WILL YOU DO?
No day looks the same as a Reservations & Communications Intern… but here’s a glimpse of what you can expect:

Hitting the books: You’ll be responsible for processing all incoming requests, while managing all overnight and group enquiries. This includes answering any in-house questions. You will also help to monitor and control our online OTA channels.


You’ve got mail: Strengthen your communication skills by communicating daily with our future guests. You'll be responsible for responding to incoming emails in our inboxes.


Love a good chat: With a love for good conversations, you’ll also be responsible for answering guest questions and following-up with booking requests over the phone.



WHAT’S IN IT FOR YOU?

  • Internship allowance of €750 per month (based on full-time).
  • 10 holiday days (per 6 months).
  • Cool benefits like a night at Zoku for you and your +1, a OneFit subscription, various discounts and friends & family rates at all Zoku locations.
  • A fun, young, multi-national company with colleagues from across the globe to meet, learn and grow with. 
  • Fun events throughout the year to celebrate achievements and milestones.
  • An internship at one of the 25 coolest hotels in the world, that feels like a second home and is purpose-driven.
  • Get a personal Swapfiets or a travel allowance for your 1 KM+ work commute. Making your daily grind easier




WE LOVE PEOPLE WHO

  • Bring good vibes, are friendly and always approachable - even over the phone.
  • Can keep a cool head and warm smile even during busy and stressful times.
  • Have a can do, entrepreneurial spirit that’s all about discovering new ideas and solutions.
  • Have a very good eye for detail and love to multitask.
  • Want to be the king or queen of communication, always keeping it professional while maintaining Zoku's tone of voice.
  • Have prior experience working in hotels or other communication- and reservation- oriented roles, e.g. front office, sales or call center / help desk.
  • Are interested in exploring and learning more about distribution, reputation, communications or revenue management.


A FEW MUST HAVES

  • You are a student who is looking to get valuable experience as an intern as part of your MBO+, HBO (college), master's degree, undergraduate degree or placement year ideally in the fields Hospitality, Leisure – or Communication Management. 
  • You are fluent in both written and spoken English, other languages are a plus. 
  • You are an EU resident or have a valid working and living permit for The Netherlands.
  • You need to do a mandatory internship as part of your curriculum, minimum 6 months.
  • You are available full-time / minimum of 40 hours per week.
  • You are available to start in March 2025 and flexible with working days/hours.

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