Reservations Agent
5 maanden geleden
Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio’s, one-bed and two-bed apartments has its own fully equipped kitchen. It is up to us to make them feel at home with our family of associates All rooms are suites with more living and working space than you would find in an any other hotel room
Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues to achieve this. Cycadettes transform hotels.
**What do we offer you**
- 8% Holiday allowance
- 25 holiday days
- Travel allowance & free parking
- Cycas Smiles and Celebration system
- Complimentary stay after probation period
- Free use of the on-property gym
- Cycas Travel Discounts in all the hotels in our portfolio
- A place where development is key, and we help you to keep improving yourself
**What we ask of you?**
- Previous experience in Reservations or Front Office is preferred
- Excellent communication skills in English and Dutch
- Previous experience with Opera
- Hands-on mentality and ability to work independently
- Strong attention to detail and accuracy
- Highly organized and efficient approach required
- A person who easily connects with others and is a true Cycadette, have fun
As a Reservations Agent you will be responsible for±
- Identify guest reservations needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservations system.
- Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.) by inputting the correct code and rate into the reservations system.
- Follow proper escalation procedures when addressing guest concerns.
- Support team to reach common goals
- Listen and respond appropriately to the concerns of other employees
- Comply with quality assurance expectations and standards
- Move, lift, carry, push, pull and place objects weighing less or equal to 10 KG without assistance
- Perform other reasonable job duties requested by management.
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