Front Desk Agent

1 week geleden

Amsterdam, Nederland Rosewood Hotel Group Voltijd

**General Information**:

- Country/Region- Netherlands- Province/City- Amsterdam- Location- Rosewood Amsterdam- Department- Rooms - Front Office- Job Type- Fixed Term Contract**A Day in the Life**

As a Front Desk Agent at Rosewood Amsterdam, your day begins at the heart of guest interactions—the front desk. You’ll welcome guests warmly, assist with check-ins and check-outs, and ensure all their needs are met with precision and care. From confirming reservations and processing payments to sharing details about the hotel’s amenities and local attractions, every interaction is an opportunity to create a memorable guest experience. Your day is dynamic and engaging, filled with problem-solving, collaboration with colleagues, and making each guest feel genuinely valued. At the end of your shift, you’ll take pride in knowing you’ve contributed to the lasting impression of Rosewood’s renowned hospitality.

**Job Summary**

The Front Desk Agent is a highly visible role that directly impacts the guest experience at Rosewood Amsterdam. This position involves welcoming guests, managing check-ins and check-outs, addressing inquiries, and providing seamless service to ensure a smooth and memorable stay. With a focus on building genuine connections and delivering excellence, the Front Desk Agent plays an integral role in representing the Rosewood brand.

**Key Responsibilities**

**Guest Experience**:

- Welcome and register guests, confirm reservations, and manage walk-ins with professionalism and efficiency.
- Process check-outs by confirming charges and collecting payments via room charges, cash, checks, debit, or credit.
- Respond courteously and promptly to guest inquiries, concerns, and special requests, ensuring a personalized experience.
- Anticipate guests’ needs and consistently seek innovative ways to exceed their expectations.
- Maintain confidentiality of guest information and hotel data to ensure trust and security.

**Operational Excellence**:

- Communicate hotel services, amenities, and promotions to guests in a clear and engaging manner.
- Handle all transactions accurately, adhering to established hotel policies and procedures.
- Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
- Ensure a smooth flow of operations at the front desk, including handling administrative tasks as needed.

**Collaboration and Communication**:

- Work closely with all departments to ensure seamless communication and guest satisfaction.
- Maintain a courteous and professional demeanor when interacting with both guests and team members.
- Model the company’s culture, vision, mission, and core values in all interactions and tasks.

**Skills & Qualifications**

**Experience**:

- Minimum of one year’s experience in a similar role within a luxury or ultra-luxury property.

**Skills**:

- Strong attention to detail with the ability to multitask, prioritize, and handle stress effectively.
- Excellent interpersonal and communication skills, with a polished and professional demeanor.
- Ability to remain organized in a fast-paced, multitasking environment.

**Languages**:

- Fluent in English (spoken and written) is essential.
- Knowledge of Dutch is considered an advantage.

**Personal Qualities**:

- A positive attitude and a genuine passion for delivering exceptional guest experiences.
- Hands-on approach with a focus on teamwork and flexibility to adapt to varying shifts, including mornings, evenings, weekends, and holidays.

**Why Rosewood Amsterdam?**

Joining Rosewood Amsterdam as a Front Desk Agent means being part of a team that values genuine connections, exceptional service, and continuous growth. In this role, you’ll be at the forefront of guest interactions, setting the tone for a memorable stay at one of Amsterdam’s most luxurious destinations. With opportunities to enhance your skills and grow within a world-renowned hospitality brand, this role offers a rewarding path for those passionate about guest service.

**Social Impact**

At Rosewood Amsterdam, we are committed to making a positive impact within our hotel and the wider community. Through our "Rosewood Impacts" program, we engage in social responsibility initiatives that focus on the well-being of our associates, the environment, and the local community. By joining our team, you’ll be part of a family that values respect, collaboration, and giving back.

**Legal Requirements**

Applicants must have EU citizenship or a valid work permit for the Netherlands. Unfortunately, we are unable to sponsor a visa for this position.

**About Us**:

- Rosewood Amsterdam is poised to welcome guests in Q1 2025, marking Rosewood’s first venture into the Netherlands. Nestled in the iconic Palace of Justice along the serene Prinsengracht in Amsterdam's UNESCO-listed Canal District, our hotel offers an unparalleled blend of history and luxury, with easy access to the city’s cultural and shopping gems.-

  • Front Desk Agent

    3 weken geleden

    Amsterdam, Nederland Room Mate Aitana Voltijd

    Wij zoeken een Front Desk Agent!Wij zijn op zoek naar een Front Desk Agent die onze gasten een onvergetelijke ervaring bezorgt. Als Front Desk Agent zorg je ervoor dat alle gasten van Aitana een geweldige tijd hebben.Je taken:In- en uitchecken van gastenGasten van Aitana de best mogelijke ervaring bezorgenAannemen van reserveringenInformatie voorziening aan...

  • Front Desk Agent

    4 weken geleden

    Amsterdam, Nederland Room Mate Aitana Voltijd

    Job Title: Front Desk AgentWe are seeking a highly motivated and customer-focused Front Desk Agent to join our team at Room Mate Aitana. As a Front Desk Agent, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional service to our guests, and maintaining a high level of customer satisfaction.Key...

  • Front Desk Agent

    4 weken geleden

    Amsterdam, Nederland Room Mate Aitana Voltijd

    Werken bij Room Mate AitanaWe zijn op zoek naar een Front Desk Agent die onze gasten een onvergetelijke ervaring biedt. Als lid van ons team zorg je ervoor dat onze gasten zich welkom voelen en dat ze een fantastische tijd hebben in ons hotel.Je takenIn- en uitchecken van hotelgastenGasten van Aitana de best mogelijke ervaring bezorgenAannemen van...

  • Front Desk Agent

    2 weken geleden

    Amsterdam, Nederland Pulitzer Amsterdam Voltijd

    At Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine...

  • Front Desk Agent

    1 maand geleden

    Amsterdam, Nederland Sofitel Legend The Grand Amsterdam Voltijd

    **Ready to live the Legend as a Front Desk Agent?** You glow up immediately when guests arrive through the doors and you cannot wait to greet them with your most friendly and genuine smile. Are you keen to leave the best impression to our guests and ensure they have an unforgettable and legendary stay? Then you are the Front Desk Agent we are looking...

  • Front Desk Agent

    1 maand geleden

    Amsterdam, Nederland Sofitel Legend The Grand Amsterdam Voltijd

    Ready to live the Legend as a Front Desk Agent? You glow up immediately when guests arrive through the doors and you cannot wait to greet them with your most friendly and genuine smile. Are you keen to leave the best impression to our guests and ensure they have an unforgettable and legendary stay? Then you are the Front Desk Agent we are looking for! ...

  • Front Desk Agent

    2 maanden geleden

    Amsterdam, Nederland Kimpton De Witt Amsterdam Voltijd

    Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways. You will be working with a...

  • Front Desk Hospitality Agent

    5 maanden geleden

    Amsterdam, Nederland Sonder Voltijd

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Manager

    2 maanden geleden

    Amsterdam, Nederland Luxury Suites Amsterdam Voltijd

    We are seeking a dynamic and enthusiastic Front Office Agent to join our 5-star hotel team in the heart of Amsterdam! As a Front Office Agent, you will be the face of our hotel, welcoming guests from around the world and ensuring they have an exceptional stay. - Greet guests upon arrival and complete check-in and check-out procedures efficiently and...

  • Front Desk Agent

    4 weken geleden

    Amsterdam, Nederland Kimpton De Witt Amsterdam Voltijd

    Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways.You will be working with a...

  • Front Desk Agent

    4 weken geleden

    Amsterdam, Nederland Room Mate Aitana Voltijd

    Room Mate Hotels () is van origine een Spaanse hotelketen met 2 hotels in Nederland (Amsterdam en Rotterdam) en 26 hotels in Spanje, Italie, Turkije, Mexico en Amerika. Wij geloven dat overnachten bij een vriend de beste manier van reizen is, en willen dit gevoel aan onze gasten overbrengen. We groeien snel en zijn binnen niet afzienbare tijd...

  • Front Desk Agent

    4 weken geleden

    Amsterdam, Nederland Room Mate Aitana Voltijd

    Room Mate Hotels () is van origine een Spaanse hotelketen met 2 hotels in Nederland (Amsterdam en Rotterdam) en 26 hotels in Spanje, Italie, Turkije, Mexico en Amerika. Wij geloven dat overnachten bij een vriend de beste manier van reizen is, en willen dit gevoel aan onze gasten overbrengen. We groeien snel en zijn binnen niet afzienbare tijd...

  • Front Desk Coordinator

    3 weken geleden

    Amsterdam, Noord-Holland, Nederland Kimpton de Witt Voltijd

    About the RoleWe're seeking a highly skilled and passionate individual to join our Front Desk team at Kimpton de Witt. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay.Key ResponsibilitiesManage guest check-ins and check-outs, ensuring a seamless and...

  • Front Desk Agent

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Kimpton De Witt Amsterdam Voltijd

    Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working...

  • Front Desk Agent

    2 maanden geleden

    Amsterdam, Nederland Kimpton De Witt Amsterdam Voltijd

    Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a...

  • Front Desk Agent

    2 maanden geleden

    Amsterdam, Nederland Kimpton de Witt Voltijd

    Kimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a...

  • Front desk Supervisor

    2 maanden geleden

    Amsterdam, Nederland Quentin Hotel Amsterdam Voltijd

    Job descriptionAre you enthusiastic and someone who exceeds expectations? Then we are looking for you.At Quentin Hotels we create extraordinary experiences for our guests. We are looking for Front Desk Agents to help us achieve our goals.Our Hotels are located around the central area of Amsterdam.Some responsibilities and duties are:● Welcome guests,...

  • Front desk Supervisor

    2 maanden geleden

    Amsterdam, Noord-Holland, Nederland Quentin Hotel Amsterdam Voltijd

    Job descriptionAre you enthusiastic and someone who exceeds expectations? Then we are looking for you.At Quentin Hotels we create extraordinary experiences for our guests. We are looking for Front Desk Agents to help us achieve our goals.Our Hotels are located around the central area of Amsterdam.Some responsibilities and duties are:● Welcome guests,...

  • Front desk Supervisor

    2 maanden geleden

    Amsterdam, Nederland Quentin Hotel Amsterdam Voltijd

    Job descriptionAre you enthusiastic and someone who exceeds expectations? Then we are looking for you.At Quentin Hotels we create extraordinary experiences for our guests. We are looking for Front Desk Agents to help us achieve our goals.Our Hotels are located around the central area of Amsterdam.Some responsibilities and duties are:● Welcome guests,...

  • Front Office Agent

    5 maanden geleden

    Amsterdam, Nederland Luxury Suites Amsterdam Voltijd

    We are seeking a dynamic and enthusiastic Front Office Agent to join our 5-star hotel team in the heart of Amsterdam! As a Front Office Agent, you will be the face of our hotel, welcoming guests from around the world and ensuring they have an exceptional stay. - Greet guests upon arrival and complete check-in and check-out procedures efficiently and...