Front Desk Hospitality Agent
6 maanden geleden
Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
Life at Sonder
We aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out
this article
to find out more about our Culture and Principles.
Our Front Desk Hospitality Agents are the face of Sonder and live our leadership principle “Extend Hospitality to All.” This versatile role is perfect for anyone who loves interacting with guests, creatively solving problems, and is committed to delivering exceptional guest service. At Sonder, we believe that guest satisfaction is paramount, and our Front Desk Hospitality Agents play a crucial role in delivering memorable stays for our guests. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you
The Opportunity:
- Be the face of Sonder, working collaboratively with team members to create an exceptional first impression on our guests, visitors, and all internal and external partners from the front desk.- Guide guests through the technology-rich Sonder experience, ensuring they make the most of their stay by engaging with the Sonder app and self-service features.- Communicate with guests in-person and through digital communication systems to anticipate and address their needs, ensuring a seamless and enjoyable experience throughout their stay.- Handle all guest interactions with the highest quality of service and professionalism, owning guest issues to resolution and accommodating requests whenever possible.- Ensure the maintenance, cleanliness, and organization of both guest-facing and back-of-house working spaces, contributing to a welcoming and efficient environment for both guests and team members.- Flexibly support the back-of-house team on a day-to-day basis as needs arise, including housekeeping quality audits, inventory checks, and minor maintenance and technology issues; Support multiple Sonder properties throughout the local market, as required- Assist market leadership with administrative tasks to keep all operations running smoothly and contribute to continuous improvement in the guest experience.
Who We Look For- Demonstrated experience working in hotels, restaurants, or customer-facing hospitality, service, and/or customer experience roles- Personable, service-minded, and positive; you love speaking with guests in-person and through digital support channels.- Excellent problem-solving skills, with a proactive approach to addressing guest needs and a desire to “get it done” for our guests.-
- Organized, hardworking, and detail-oriented; someone who thrives in a fast-paced environment with an ability to work effectively both independently and in a team.- Flexible schedule and open to working evenings, weekends, and holidays.- Ability to remain standing for extended periods of time and lift and/or carry items weighing up to 50 pounds.- Proficiency in languages other than English is an asset.- This role requires regular access to a reliable smartphone for work purposes (expense reimbursement available).- This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, and/or other forms of transportation that provide reasonable work associated transit times between locations)._
**Benefits**:
We offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:
- Competitive compensation- Generous stock plan- Medical, dental and vision insurance (where applicable)- Flexible vacation- Wellness and volunteer
-
Front Desk Agent
1 maand geleden
Amsterdam, Nederland Room Mate Aitana VoltijdWij zoeken een Front Desk Agent!Wij zijn op zoek naar een Front Desk Agent die onze gasten een onvergetelijke ervaring bezorgt. Als Front Desk Agent zorg je ervoor dat alle gasten van Aitana een geweldige tijd hebben.Je taken:In- en uitchecken van gastenGasten van Aitana de best mogelijke ervaring bezorgenAannemen van reserveringenInformatie voorziening aan...
-
Front Desk Agent
5 dagen geleden
Amsterdam, Nederland Pulitzer Amsterdam VoltijdAt Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer’s Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can’t help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine...
-
Front Desk Agent
1 maand geleden
Amsterdam, Nederland Pulitzer Amsterdam VoltijdAt Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine...
-
Front Desk Agent
3 weken geleden
Amsterdam, Nederland Rosewood Hotel Group Voltijd**General Information**: - Country/Region- Netherlands- Province/City- Amsterdam- Location- Rosewood Amsterdam- Department- Rooms - Front Office- Job Type- Fixed Term Contract**A Day in the Life** As a Front Desk Agent at Rosewood Amsterdam, your day begins at the heart of guest interactions—the front desk. You’ll welcome guests warmly, assist with...
-
Front Desk Agent
6 dagen geleden
Amsterdam, Nederland Pulitzer Amsterdam VoltijdAt Pulitzer Amsterdam we are true storytellers and you only have to step inside to know why! It is the home of 223 unique guest rooms, the timeless Pulitzer's Bar, café Pulitzer Garden and the modern-Dutch restaurant Jansz., all with stories we can't help but share. The beating heart of Pulitzer Amsterdam is its team: motivated, passionate and genuine...
-
Front Desk Hospitality Agent
5 dagen geleden
Amsterdam, Nederland Sonder VoltijdSonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...
-
Front Desk Hospitality Agent
6 maanden geleden
Amsterdam, Nederland Sonder VoltijdSonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they...
-
Front Desk Agent
2 maanden geleden
Amsterdam, Nederland Sofitel Legend The Grand Amsterdam VoltijdReady to live the Legend as a Front Desk Agent? You glow up immediately when guests arrive through the doors and you cannot wait to greet them with your most friendly and genuine smile. Are you keen to leave the best impression to our guests and ensure they have an unforgettable and legendary stay? Then you are the Front Desk Agent we are looking for! ...
-
Front Desk Agent
2 maanden geleden
Amsterdam, Nederland Sofitel Legend The Grand Amsterdam Voltijd**Ready to live the Legend as a Front Desk Agent?** You glow up immediately when guests arrive through the doors and you cannot wait to greet them with your most friendly and genuine smile. Are you keen to leave the best impression to our guests and ensure they have an unforgettable and legendary stay? Then you are the Front Desk Agent we are looking...
-
Front Desk Manager
3 maanden geleden
Amsterdam, Nederland Luxury Suites Amsterdam VoltijdWe are seeking a dynamic and enthusiastic Front Office Agent to join our 5-star hotel team in the heart of Amsterdam! As a Front Office Agent, you will be the face of our hotel, welcoming guests from around the world and ensuring they have an exceptional stay. - Greet guests upon arrival and complete check-in and check-out procedures efficiently and...
-
Front Office Agent
6 maanden geleden
Amsterdam, Nederland Luxury Suites Amsterdam VoltijdWe are seeking a dynamic and enthusiastic Front Office Agent to join our 5-star hotel team in the heart of Amsterdam! As a Front Office Agent, you will be the face of our hotel, welcoming guests from around the world and ensuring they have an exceptional stay. - Greet guests upon arrival and complete check-in and check-out procedures efficiently and...
-
Front Desk Agent
2 maanden geleden
Amsterdam, Nederland Kimpton De Witt Amsterdam VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest’s experience ‘ridiculously personal’, making their visit unforgettable, in all the right ways. You will be working with a...
-
Front Desk Host with Hospitality Experience
4 dagen geleden
Amsterdam, Nederland Meininger Hotel Amsterdam Amstel VoltijdJob SummaryWe are seeking a highly skilled and experienced Front Desk Host to join our team at Meininger Hotel Amsterdam Amstel. As a key member of our front office team, you will be responsible for ensuring that our guests have a safe and memorable stay.Responsibilities:Provide exceptional customer service to guests, responding to their inquiries and...
-
Front Desk Agent
2 maanden geleden
Amsterdam, Noord-Holland, Nederland Kimpton De Witt Amsterdam VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working...
-
Front Desk Agent
2 maanden geleden
Amsterdam, Nederland Kimpton De Witt Amsterdam VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a...
-
Front Desk Agent
2 maanden geleden
Amsterdam, Nederland Kimpton de Witt VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a...
-
Front Desk Agent
1 week geleden
Amsterdam, Nederland Kimpton De Witt Amsterdam VoltijdKimpton de Witt, Celia Amsterdam and Super Lyan are only as good as the people it employs, that is why we picked you. You are outgoing and you love to meet new people. You are passionate, focused and driven about making every guest's experience 'ridiculously personal', making their visit unforgettable, in all the right ways. You will be working with a...
-
Front desk Supervisor
2 maanden geleden
Amsterdam, Noord-Holland, Nederland Quentin Hotel Amsterdam VoltijdJob descriptionAre you enthusiastic and someone who exceeds expectations? Then we are looking for you.At Quentin Hotels we create extraordinary experiences for our guests. We are looking for Front Desk Agents to help us achieve our goals.Our Hotels are located around the central area of Amsterdam.Some responsibilities and duties are:● Welcome guests,...
-
Front desk Supervisor
2 maanden geleden
Amsterdam, Nederland Quentin Hotel Amsterdam VoltijdJob descriptionAre you enthusiastic and someone who exceeds expectations? Then we are looking for you.At Quentin Hotels we create extraordinary experiences for our guests. We are looking for Front Desk Agents to help us achieve our goals.Our Hotels are located around the central area of Amsterdam.Some responsibilities and duties are:● Welcome guests,...
-
Front desk Supervisor
2 weken geleden
Amsterdam, Nederland Quentin Hotel Amsterdam VoltijdJob descriptionAre you enthusiastic and someone who exceeds expectations? Then we are looking for you.At Quentin Hotels we create extraordinary experiences for our guests. We are looking for Front Desk Agents to help us achieve our goals.Our Hotels are located around the central area of Amsterdam.Some responsibilities and duties are:● Welcome guests,...
