Reservations Manager
1 maand geleden
Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on performance, people, quality, profit and communities, Cycadettes transform hotels. We make working hard look like fun, whilst having a huge amount of fun working hard and delivering success and results._
Radisson Hotel & Suites Amsterdam South has 227 suites and rooms and opened in April 2021. We want to appeal to both transient and longer-staying travellers visiting the Dutch capital. Each of the studio’s, one-bed and two-bed apartments has its own fully equipped kitchen. For this great property we need to have a Reservations Manager with the real YES, I CAN - attitude.
As the Reservations Manager, you will be responsible for the Reservations Department at Radisson Hotel & Suites Amsterdam South. You will be working together with the Reservations Agent closely with the Cluster Revenue Manager, Sales Manager and Front Office Manager.
**Main purpose of the position**:
- Manage the day-to-day operations for individual, groups, and extended stay reservations.
- Ensure you and the team handle all reservation details accurately and in a timely manner while creating a flawless experience for the guest.
- Optimize business by ensuring all reservations are handled according to our commercial strategy.
- Control and maintain the interface link of all interfaced booking channels.
- Collaboration with operational departments (restaurants and front office) to ensure interdepartmental processes are effective and efficient.
- Support the Reservations Agent with taking restaurant/room reservations and the necessary follow-up of these reservations.
- Act as a role model for your team members, as you plan, organize, and assign work. You train, inspire, and motivate your team to make sure they meet our main goal, maximum revenue, and happy guests.
Be an excellent problem solver and do not shy away from a challenge, as you are creatively and with a sense of humour solve our guest’s issues and complaints.
**Standard Duties**:
- Monitor daily bookings as well as new bookings for all reservations (e.g. restaurant, conference & events, groups and individual rooms).
- Provide management with detailed information about current and future bookings.
- Take an active role in rolling out/searching for revenue opportunities.
- Provide the appropriate departments with adequate information about current and future business and new procedures.
- Manager on Duty shifts like other HOD’s and Supervisors.
**Operational**:
- Controlling working-hours / holiday consumption.
- On the job coaching of the team.
- Checking reservations for 100% accuracy
- Check accuracy of VIP lists
- Review daily revenues and monitor no-show charges & cancelation charges.
- One team, one dream: you might be asked to assist reservations teams at other Cycas properties.
**For this function we would like you to**:
- Have excellent communication skills in English. Dutch is preferred but not required.
- Have previous experience working with Opera.
- You have leadership experience, preferably at a Reservations or Front Office Department.
- Not afraid to make decisions independently.
- Be organized and a have a great eye for detail.
- Customer focused “Yes I Can’’-mentality.
- Passionate about people and teamwork.
- Have a hands-on mentality and ability to work independently.
**What we give in return?**
- Salary range according to Horeca CAO.
- 8% holiday allowance
- 25 holiday days.
- Free parking.
- Travel allowance.
- Warm meal available during shift.
- Free use of the gym.
- Cycas Smiles Reward & Celebration program.
- Cycas Savings: many discounts on a variation of online webshops.
- A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self
- The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.
- Growth opportunities with your Hotel & within Cycas.
- Great Learning & Development opportunities (base is your induction program and ongoing eLearnings)
- Being part of a fast-growing hospitality company; Cycas Hospitality, where you can internally move to different Brands.
- Great travel discounts for you and friends & family at Cycas Hospitality and Radisson properties.
- 50% discount on food & beverages at most of the Cycas properties.
- Complimentary voucher for 1 night stay at a Cycas property after your 1st year of employment.
**_We are too ‘CYCAS’ to be grumpy..... our job isn’t over until we get a smile_
-
Reservations Manager
5 maanden geleden
Amsterdam, Nederland Independent Recruiters VoltijdBen je een gepassioneerde leider met een voorliefde voor het ontwikkelen van commerciële strategieën? Heb je altijd al willen werken in een luxe omgeving waar gastvrijheid tot een kunst wordt verheven? Dan is dit 5-sterrenhotel in het hart van Amsterdam op zoek naar jou als nieuwe Reservations Manager!In deze rol maak je actief deel uit van het dynamische...
-
Reservations Manager
6 maanden geleden
Amsterdam, Nederland Cycas Hospitality VoltijdCycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus on performance, people,...
-
Reservations Manager
3 maanden geleden
Amsterdam, Nederland The Standard Hotel Voltijd**The Standard Brussels**: **Reservations Manager**: **The Standard Brussels**: **Reservations Manager**: Opening in early 2025, The Standard, Brussels marks the hotel brand's third outpost in Europe. Set in the city's Northern Quarter, The Standard, Brussels brings the brand's design, culture and activation-driven philosophy to Belgium. With 180 guestrooms...
-
Reservations Manager
7 maanden geleden
Amsterdam, Nederland Cycas Hospitality VoltijdReservations Manager Cycas Hospitality is a hotel management company that prides itself on making a difference by being different. Our vision is to be Europe’s leading hotel company and every member of our team must play their part in delivering exceptional service to our guests, our owners, and our colleagues in order to achieve this. With a real focus...
-
Reservations Manager
5 maanden geleden
Amsterdam, Nederland Independent Recruiters VoltijdAre you a passionate leader with a lot of appreciation for developing commercial strategies? Have you always wanted to work in a luxurious environment where hospitality is elevated to an art form? Then this 5-star hotel in the heart of Amsterdam is looking for you as their new Reservations Manager.As part of the dynamic commercial leadership team, you will...
-
Reservation Agent
1 maand geleden
Amsterdam, Nederland AccorHotel VoltijdJob DescriptionThe Reservations Agent is in charge of booking individual and group reservations in the hotel. Furthermore s/he is supporting the Reservation Manager in the daily tasks.Tasks will consist of the following:Handling of individual and group reservations.Handling of commission inquiriesManaging third party websitesReplacing the Revenue Manager...
-
Reservation Agent
1 maand geleden
Amsterdam, Nederland ROYAL98 VoltijdThe Reservations Agent is in charge of booking individual and group reservations in the hotel. Furthermore s/he is supporting the Reservation Manager in the daily tasks.Tasks will consist of the following:Handling of individual and group reservations.Handling of commission inquiriesManaging third party websitesReplacing the Revenue Manager during...
-
Reservation Agent
1 maand geleden
Amsterdam, Noord-Holland, Nederland ROYAL98 VoltijdThe Reservations Agent is in charge of booking individual and group reservations in the hotel. Furthermore s/he is supporting the Reservation Manager in the daily tasks.Tasks will consist of the following:Handling of individual and group reservations.Handling of commission inquiriesManaging third party websitesReplacing the Revenue Manager during...
-
Senior Reservations Manager
3 weken geleden
Amsterdam, Noord-Holland, Nederland Cycas Hospitality VoltijdUnlock Your Potential in a Fast-Paced Hotel EnvironmentCycas Hospitality is seeking an exceptional Senior Reservations Manager to join our team at Radisson Hotel & Suites Amsterdam South. As a key member of our revenue growth strategy, you will be responsible for driving bookings and maximizing room occupancy.About the RoleWe are looking for a highly...
-
Reservations Manager
3 maanden geleden
Amsterdam, Nederland Independent Recruiters VoltijdBen je een gepassioneerde leider met een voorliefde voor het ontwikkelen van commerciële strategieën? Heb je altijd al willen werken in een luxe omgeving waar gastvrijheid tot een kunst wordt verheven? Dan is dit 5-sterrenhotel in het hart van Amsterdam op zoek naar jou als nieuwe Reservations Manag...
-
Reservations Manager
2 maanden geleden
Amsterdam, Nederland Independent Recruiters VoltijdBen je een gepassioneerde leider met een voorliefde voor het ontwikkelen van commerciële strategieën? Heb je altijd al willen werken in een luxe omgeving waar gastvrijheid tot een kunst wordt verheven? Dan is dit 5-sterrenhotel in het hart van Amsterdam op zoek naar jou als nieuwe Reservations Manag...
-
Reservations Manager
2 maanden geleden
Amsterdam, Nederland Independent Recruiters VoltijdBen je een gepassioneerde leider met een voorliefde voor het ontwikkelen van commerciële strategieën? Heb je altijd al willen werken in een luxe omgeving waar gastvrijheid tot een kunst wordt verheven? Dan is dit 5-sterrenhotel in het hart van Amsterdam op zoek naar jou als nieuwe Reservations Manag...
-
Reservations Manager Benelux Strategie Specialist
4 weken geleden
Amsterdam, Noord-Holland, Nederland Leonardo Hotels VoltijdBen jij de ideale Reservations Manager voor ons team?We zijn op zoek naar een ervaren en gepassioneerde Reservations Manager om ons team in Leonardo Hotels te versterken.Wat doen we?Ons Support Office is het centrale punt voor alle hotels in de Benelux. We bieden ondersteuning aan verschillende afdelingen, waaronder Sales, Marketing, Revenue, Finance en...
-
Reservations Supervisor
1 maand geleden
Amsterdam, Nederland Clayton Hotel Amsterdam American VoltijdThe Reservations Supervisor plays a key role in ensuring the seamless operation of the reservations department, delivering an exceptional guest booking experience while supporting the hotel’s revenue goals. This role involves leading the reservations team, supporting the Front Office Team, optimizing room inventory, and maximizing revenue opportunities....
-
Reservations Supervisor
2 weken geleden
Amsterdam, Nederland Clayton Hotel Amsterdam American VoltijdThe Reservations Supervisor plays a key role in ensuring the seamless operation of the reservations department, delivering an exceptional guest booking experience while supporting the hotel’s revenue goals. This role involves leading the reservations team, supporting the Front Office Team, optimizing room inventory, and maximizing revenue opportunities....
-
Travel Reservation Coordinator
4 weken geleden
Amsterdam, Noord-Holland, Nederland Cycas Hospitality VoltijdCycas Hospitality is a hotel management company that prides itself on delivering exceptional service to our guests, owners, and colleagues. We strive to be Europe's leading hotel company, and every member of our team must play their part in achieving this goal.We are seeking a skilled Travel Reservation Coordinator to join our Radisson Hotel & Suites...
-
AccorHotel Reservations Coordinator
4 weken geleden
Amsterdam, Noord-Holland, Nederland AccorHotel VoltijdCompany OverviewAt AccorHotel, we strive to provide exceptional guest experiences. Our team of dedicated professionals works tirelessly to ensure that every stay is memorable.Job SummaryWe are seeking a skilled Reservation Agent to join our team. As a key member of our reservations department, you will be responsible for booking individual and group...
-
Reservations Agent
1 maand geleden
Amsterdam, Nederland The Standard Hotel Voltijd**The Standard Brussels**: **Reservations Agent**: **The Standard Brussels**: **Reservations Agent**: Opening in early 2025, The Standard, Brussels marks the hotel brand's third outpost in Europe. Set in the city's Northern Quarter, The Standard, Brussels brings the brand's design, culture and activation-driven philosophy to Belgium. With 180 guestrooms...
-
Groups Reservations Manager
3 maanden geleden
Amsterdam, Noord-Holland, Nederland Leonardo Hotels Support Office VoltijdAls Groups Reservations Manager ben jij commercieel verantwoordelijk voor de afdeling groepen voor Leonardo Hotels Benelux. Een afdeling die verantwoordelijk is voor de room only groepen voor onze 16 hotels in de Benelux. HOE ZIET JOUW DAG ALS GROUP RESERVATIONS MANAGER ERUIT? Als Groups Reservations Manager houd je toezicht op het algehele boekingsproces...
-
Groups Reservations Manager
3 maanden geleden
Amsterdam, Nederland Leonardo Hotels Support Office VoltijdAls Groups Reservations Manager ben jij commercieel verantwoordelijk voor de afdeling groepen voor Leonardo Hotels Benelux. Een afdeling die verantwoordelijk is voor de room only groepen voor onze 16 hotels in de Benelux. HOE ZIET JOUW DAG ALS GROUP RESERVATIONS MANAGER ERUIT? Als Groups Reservations Manager houd je toezicht op het algehele boekingsproces...
