Customer Support Specialist

1 week geleden

Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd

At Bridgestone Mobility Solutions, we are looking for a Customer Support Specialist ( Native level English Speaker) dedicated to our line of business, Webfleet, with a passion for technology. With this position, you will join a team of 6 colleagues based in Amsterdam and report to the UKI Team Leader.

You will identify, troubleshoot, and help resolve customers' issues efficiently and accurately, collaborating with peers and other customer-facing departments.

Being a Customer Support Specialist at Bridgestone Mobility Solutions means you are technically minded, a problem solver, and keep the customer at the heart of everything you do.

Here's a little taste of your challenge:

Supporting customers of the UKI/ SA/Nordic Regions . Provide product information and effective technical and administration support through phone and email. Provide customers with a personalised experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction and swift resolution at the core of every decision and behaviour. Proactively manage customer expectations. Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities. Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

What do we expect from you?

There is no set route to becoming a Customer Support Specialist, but to be successful in this role, this is the kind of profile we have in mind:

You have Native level written and verbal communication skills in English . You already have successful experience in a similar role. Good interpersonal and customer service skills. Eager to learn new products and technologies and utilize your knowledge in a practical way. Ability to be both proactive, reactive and remain detail-oriented even under pressure. Ability to follow standard processes and practices within set service levels. You are a team player. Previous experience with CRM systems (such as SalesForce) is an advantage. Skills in a Nordic language would be advantageous as would be previous experience in supporting the Nordic market and it's customers.

What can you expect from us?

The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures. A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don't like the people you work with. Decisive actions. We don't like to wait. It's in our DNA to move forward. So, it only makes sense that we don't jam the company with lots of layers. We make things happen Quickly.

Let's not forget the good stuff

annual leave days with option to buy up to days. Working from home up to 3 days a week. euros gross to set up your home office. Chance to work abroad for working days per year. Birthday off and volunteering time off. Unlimited access to LinkedIn learning. Access to Gofluent platform to learn new languages. Employee Assistance Program. Contributory pension scheme. Monthly healthcare allowance. Flexible benefit plan (get up to euros reimbursed on benefit of your choice). Discounts on Bridgestone Tyres, Pizzabakkers, Urban Gym Group and E-bikes.

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