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Customer Support Specialist

4 maanden geleden


Amsterdam, Noord-Holland, Nederland Pon Voltijd

Je bent het eerste aanspreekpunt voor onze dealers, dit betekent dat je veel telefonisch contact met ze hebt en in staat bent om vragen geduldig te beantwoorden en begrip te tonen.

Je beantwoordt de e-mails (Hubspot) van onze dealers en klanten.Je verwerkt orders die onze klanten je sturen. Dit doe je super accuraat.Je denkt en werkt mee aan verbeteringen binnen de afdeling.

Past het onderstaande bij jou?

Je bent onderdeel van de snelst groeiende producent van elektrische transportfietsen ter wereld.

Een kans om bij te dragen aan de stad van de toekomst; het terugdringen van busjes en auto's en het bereikbaar houden van de stad.Een team met zeer gemotiveerde en enthousiaste collega's waarbinnen we naast hard werken ook dagelijks een lolletje maken.Een open en eerlijke bedrijfscultuur waarbinnen we ruimte bieden voor jouw talent en ontwikkeling. Ook krijg je de vrijheid om je ideeën te delen.

Wat vragen we van jou

Wat vragen we aan jou?

Je krijgt energie van klantcontact en doet er alles aan om ook een negatieve klantervaring om te zetten naar iets positiefs;

Hebt 1-2 jaar werkervaring als service medewerker;HBO- werk en denk niveau;Bent een echte teamplayer en vindt het leuk om met je collega's te sparren;Kunt goed omgaan met Excel en snapt -als het even kan- SAP/Hubspot;Beschikt over uitstekende communicatieve vaardigheden op elk niveau binnen en buiten de organisatie;Kan goed gestructureerd werken;Spreekt Nederlands en Engels (Duits en/of Frans is altijd mooi meegenomen);Beschikbaar 36-40 uur per week.

Wat bieden wij

Wat bieden wij:

Een kans om een held te worden in de stad van morgen; het terugdringen van busjes en auto's en het bereikbaar houden van de stad.

Een hybride werkcultuur. De mogelijkheid om deels vanuit huis en deels op kantoor te werkenEen jong, gezellig en bruisend team dat net zo enthousiast is als jijEen open en eerlijke bedrijfscultuur, waarin we ruimte geven aan jouw talent en ontwikkeling.28 vakantiedagen (op basis van 40 uur).Pensioen, want ook jouw toekomst is van belang.Passend marktconform salaris en een reis- en onkostenvergoeding.De mogelijkheid om zelf een mooie Urban Arrow te fietsen door middel van forse werkgeversbijdrage;Een licht en modern kantoor waar wij zorgen voor een gezonde lunch en goede koffie, want een creatieve geest heeft brandstof nodig

Over de organisatie

Wij zijn Urban Arrow. Het iconische merk voor elektrische bakfietsen, al meer dan 12 jaar. Samen streven we naar onze ambitie om elektrische bakfietsen verder de wereld over te brengen en zo maken we steden schoner, stiller én leefbaarder. Om ons team te versterken zoeken we een enthousiaste customer support specialist.