Customer Support Expert

7 uur geleden


Amsterdam, Noord-Holland, Nederland Does Recruitment Voltijd
{"title": "Customer Support Specialist", "description": "About the Role

We are seeking a highly skilled Customer Support Specialist to join our Operations team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and ticketing system.
  • Analyze and resolve customer issues in a professional and courteous manner.
  • Collaborate with internal teams to identify and implement process improvements.
  • Develop and maintain knowledge of our products and services to provide accurate and helpful information to customers.
  • Work closely with the Customer Success Managers to ensure seamless support and ensure customer satisfaction.

Requirements

  • 2+ years of experience in a customer-facing role.
  • Excellent communication and problem-solving skills.
  • Strong knowledge of sustainable energy and EV sector.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Fluency in English language.

What We Offer

  • A competitive salary between 2,500 - 3,500 based on relevant work experience.
  • 38 vacation days, daily lunch provided at the office, and a pension scheme.
  • An NS Business Card and hybrid work model.
  • Opportunities for professional growth and development.

Join Our Team

At Does Recruitment, we are passionate about making a positive impact on the world. We believe that our employees are our greatest asset, and we are committed to providing a supportive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about sustainability, we encourage you to apply for this exciting opportunity.", "lang_code": "en-US"}


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