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Customer Support Representative

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Amsterdam, Noord-Holland, Nederland Bloom & Wild Voltijd
About Bloom & Wild

Bloom & Wild is a leading direct-to-consumer flower business in Europe, dedicated to making life a little more thoughtful and beautiful. We're passionate about delivering exceptional customer experiences and creating a culture of care and inclusivity.

Job Title: Customer Support Representative

We're seeking a highly skilled and empathetic Customer Support Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing top-notch support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and chat, providing timely and accurate solutions to their issues.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Collaborate with internal teams to resolve complex customer issues and improve overall customer satisfaction.
  • Stay up-to-date with product knowledge and company policies to provide informed support.
  • Contribute to the development of customer support processes and procedures to ensure seamless customer experiences.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Proven experience in customer-facing roles, with a strong track record of providing exceptional customer service.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple customer interactions simultaneously.
  • Strong problem-solving skills, with the ability to think critically and creatively to resolve complex customer issues.
  • Fluency in English, with the ability to communicate effectively with customers and colleagues.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A dynamic and inclusive work environment, with a strong focus on employee well-being and satisfaction.
  • The chance to work with a leading brand in the flower industry, making a real difference in people's lives.
Why Join Us?

At Bloom & Wild, we're passionate about creating a culture of care and inclusivity. We believe that every customer interaction is an opportunity to make a positive impact, and we're committed to delivering exceptional customer experiences that exceed our customers' expectations. If you're a customer-focused individual who shares our values and is passionate about delivering outstanding support, we'd love to hear from you