Huidige banen gerelateerd aan Technical Support Specialist - Amsterdam, Noord-Holland - Trusted Shops BeNeLux N.V.
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Technical Support Specialist
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Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment VoltijdJob Title: Technical Support SpecialistJob Summary:We are seeking a highly motivated Technical Support Specialist to join our client's team in the Netherlands. As a Technical Support Specialist, you will be responsible for providing expert pre-sales and after-sales technical support for hardware and software products across Europe.Key...
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Amsterdam, Noord-Holland, Nederland Adams Multilingual Recruitment VoltijdTechnical Support SpecialistWe are seeking a highly motivated Technical Support Specialist to join our client's team in the Netherlands. As a Technical Support Specialist, you will be responsible for providing expert technical support for hardware and software products across Europe.Key Responsibilities:Provide technical support for hardware and software...
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Amsterdam, Noord-Holland, Nederland Trusted Shops BeNeLux N.V. Voltijd{"h1": "Technical Support Specialist", "p": "At Trusted Shops BeNeLux N.V., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers, ensuring they have a seamless experience with our products. Your primary goal will...
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Technical Support Specialist
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Technical Support Specialist
2 maanden geleden
As a Technical Support Specialist at Trusted Shops BeNeLux N.V., you will play a crucial role in ensuring the seamless integration of our products into our customers' online shops. Your primary responsibility will be to provide expert technical support to our customers, addressing their queries and concerns related to the functionality and integration of our products in various shop software systems.
Key Responsibilities:- Provide technical support to customers via phone, video call, or email, ensuring timely and effective resolution of their queries.
- Collaborate with the Customer Success Management and 2nd Level Technical Support teams to identify and resolve potential obstacles.
- Advise customers on simple source code modifications to optimize the display of the Trustbadge (widget) in their online shops.
- Assist customers in understanding the available functions on the Trusted Shops platform and provide guidance on how to utilize them effectively.
- Develop and maintain a strong understanding of web technologies, including HTML, CSS, and JavaScript, to provide expert technical support.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
- Proficiency in English and Dutch languages, with a minimum of C1 level.
- Basic knowledge of HTML and experience with shop software systems, such as Prestashop or Wordpress/WooCommerce, is a plus.
- A dynamic and supportive work environment, with opportunities for growth and professional development.
- A competitive salary and benefits package, including 25 vacation days and individual training opportunities.
- The chance to work with a talented team of professionals who share your passion for delivering exceptional customer experiences.
