Technical Support Specialist

1 week geleden

Amsterdam, Noord-Holland, Nederland Resideo Voltijd
Job Title: Technical Support Specialist

The Technical Support Specialist will be responsible for providing expert advice to Dutch and English-speaking customers on heating technical solutions for residential and light commercial buildings. This includes measurement and control technology, as well as troubleshooting and problem-solving.

Key Responsibilities:
  • Cover the Technical Support Helpdesk for the Resideo product portfolio, providing pre-sales and post-sales technical assistance to customers.
  • Facilitate identification, investigation, resolution, root cause analysis, and replication of technical issues related to configurations, installation procedures, application functionality, and system operation.
  • Escalate support cases to Level 2 and/or appropriate resources in a timely manner if necessary.
  • Develop and maintain technical knowledge base content to quickly resolve customer issues.
  • Build relationships with the customer base and gain knowledge of customer needs, communicating with a strong focus on customer service and quality of solutions.
  • Maintain and expand product knowledge through self-study and attending relevant training courses.
Requirements:
  • Excellent telephone skills, strong listening skills to understand customer problems or questions.
  • Technical knowledge of products in the heating, HVAC, and/or water industry.
  • Ability to present information clearly and concisely, both orally and in writing, and to communicate and build relationships with customers in a pleasant manner.
  • Fluent Dutch and advanced English.
What We Offer:
  • Training and development opportunities.
  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.

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