Technical Support Specialist
4 weken geleden
Job Summary:
We are seeking a skilled Technical Support Specialist to join our team in Amsterdam. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our customers. Your primary duties will include troubleshooting technical issues, providing first-level support, and communicating with various teams within the company.
Duties & Responsibilities:
- Complete first-level troubleshooting with customers
- Process returned products that require service from the field
- Handle return requests for warranty and non-warranty service
- Report all field failures and customer complaints
- Work directly with customers on phone support to answer questions
- Identify potential customer training issues and propose solutions
- Assist with delivery of Masimo parts to customers
- Work closely with all Masimo groups: Global Masimo Tech Service, Engineering, Marketing, QA, Sales, and Clinical Specialist teams
Requirements:
- Knowledge of basic engineering principles, troubleshooting, electronics, and design
- Knowledge of Microsoft Windows 7/10 Professional operating systems
- Strong 'hands-on' skills; able to perform detail-oriented work with high degree of accuracy
- Must be a self-starter, a 'hands-on' individual who enjoys challenge and is dedicated to getting the job done with minimal support and direction
- Good analytical and problem-solving skills required
- Ability to communicate technical ideas clearly to both technical and non-technical staff
- Must have flexibility in reacting to new situations; adaptability working in new environments
- Strong results orientation, positive 'can do' attitude, and a sense of urgency to get things done
- Effective multi-tasking capabilities
Language requirement:
Fluent in English
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