Technical Support Specialist
2 weken geleden
At SkySys, we are seeking a skilled IT Help Desk Specialist to join our team. As an IT Help Desk Specialist, you will be responsible for providing technical support to our clients, including troubleshooting, resolving issues, and ensuring that our clients receive the highest level of service.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Document and track technical issues and resolutions in our ticketing system
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- Basic experience in IT industry
- Good client management & communication skills
- Good understanding of ITIL concept & Service Now
- Computer OS/Peripherals troubleshooting
- Asset/Inventory Management
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
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