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Do you have a strong interest in automotive engineering?
We are now recruiting for the position of Technical Specialist to be responsible for supporting retailers and independent workshops with diagnostic and repair support.
The Technical Specialist has the role of identifying educational needs and filling competence gaps at retailers, and escalating cases when needed.
Responsibilities:
- Contributing to customer satisfaction by answering support requests and delivering high-quality diagnostic and repair service;
- Following the repair process and monitoring success thereof, analyzing and reporting on gaps and advising on how to fill them;
- Reviewing existing processes to increase quality and will report performance of dealers on escalated cases, and always adopt ways of working to customer needs;
- Communicating with retailer staff, helping and coaching them, finding the root cause for technical deviations, preventing future need for support and documenting complex technical issues for the central organization;
- Building relationships with retailers and the customers, continually improving the effectiveness of the function.
Requirements:
- You have a degree in automotive technology, or equivalent experience within a vehicle technical support role, either at workshop level or retailer support level;
- You have excellent knowledge of current vehicle technology, both basic mechanical as well as electronic vehicle systems and electric propulsion;
- You speak Dutch fluently and have good spoken and written English skills;
- You have good computer literacy in MS office;
- You are strongly passionate about the technical side of our cars, with the end-customer in focus and pushing our innovation forward.
About MSXI
With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:
- Warranty & Technical
- Parts & Service
- Retail Performance Management
- Customer Engagement
- Fleet & Mobility
Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.
