IT Technical Support Specialist

3 weken geleden


Amsterdam, Noord-Holland, Nederland Grafton Recruitment Voltijd
Job Title: IT Technical Support Specialist

We are seeking a highly skilled IT Technical Support Specialist to join our team at Grafton Recruitment. As a key member of our support team, you will be responsible for providing technical assistance to users, troubleshooting software applications, and working with ticketing systems such as Zendesk and Jira.

Key Responsibilities:
  • Provide technical support to users via various communication channels
  • Troubleshoot software applications and identify solutions to technical issues
  • Work with ticketing systems to manage and resolve technical issues
  • Collaborate with partner teams to improve the overall technology experience
  • Develop and maintain robust documentation to create a positive knowledge base experience
Requirements:
  • 5+ years of experience as a Level 2/3 IT Technical Support specialist
  • Experience working with ticketing systems such as Zendesk and Jira
  • Strong communication and problem-solving skills
  • Critical thinking skills to troubleshoot and diagnose technical issues
What We Offer:
  • A dynamic and fast-paced international environment
  • A temporary agency contract via Grafton Recruitment with possible extension or conversion to client contract
  • A competitive salary of € 5.769 gross per month based on 40 hours

If you are a motivated and experienced IT Technical Support Specialist looking for a new challenge, please apply with your English resume via our website: www.grafton.nl



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