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2 maanden geleden
The Technical Support Specialist will be responsible for providing expert advice to Dutch and English speaking customers on heating technical solutions for residential and light commercial buildings. This includes measurement and control technology, as well as troubleshooting and problem-solving.
Key Responsibilities:- Cover the Technical Support Helpdesk for the Resideo product portfolio, providing pre-sales and post-sales technical assistance to customers.
- Facilitate identification, investigation, resolution, root cause analysis, and replication of technical issues related to configurations, installation procedures, application functionality, and system operation.
- Escalate support cases to Level 2 and/or appropriate resources in a timely manner if necessary.
- Develop and maintain technical knowledge base content and use the knowledge base to quickly resolve customer issues.
- Build relationships with the customer base and gain knowledge of customer needs, communicating with a strong focus on customer service and quality of solutions.
- Maintain and expand product knowledge through self-study and attending relevant training courses.
- Excellent telephone skills, strong listening skills to understand customer problems or questions.
- Technical knowledge of products in the heating, HVAC, and/or water industry.
- Ability to present information clearly and concisely, both orally and in writing, and to communicate and build relationships with customers in a pleasant manner.
- Fluent Dutch and advanced English.
- Professional experience as an HVAC/Electrical installer or previous experience in a technical support capacity working with heating, HVAC, and/or water products.
- Strong customer service skills, with the ability to quickly gain customers' trust.
- Strong problem-solving skills, ability to quickly and correctly assess the impact, complexity, and urgency of problems reported by customers.
- Training & development opportunities
- Competitive salary + fixed 13th month
- 8% holiday pay
- 27 holidays + 13 ADV days
- Excellent pension plan
- FiscFree - benefits (bicycle plan/gift vouchers)
