Technical Support Specialist
3 dagen geleden
We are seeking a highly motivated Technical Support Specialist to join our client's team in the Netherlands. As a Technical Support Specialist, you will be responsible for providing expert technical support for hardware and software products across Europe.
Key Responsibilities:
- Provide technical support for hardware and software products via phone, email, and chat platforms
- Diagnose and resolve technical issues promptly
- Document all technical issues and troubleshooting processes
- Escalate complex cases professionally
- Collaborate with clients to understand their needs and provide solutions
- Stay updated on product updates and technical support procedures
Requirements:
- Minimum of 2 years of experience in technical customer service or technical support
- Professional fluency in English and either German or Dutch language
- Ability to quickly learn new hardware and software products
- Strong listening skills and excellent written and verbal communication skills
- Ability to work independently and collaboratively within a team
Please note that we can only consider candidates who are based in the Netherlands and possess a valid working permit.
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