Technical Support Specialist

4 weken geleden

Amsterdam, Noord-Holland, Nederland Trusted Shops BeNeLux N.V. Voltijd
Be Part of Our Team as a 1st Level Technical Support Specialist

We are looking for a highly skilled and customer-focused individual to join our team as a 1st Level Technical Support Specialist. As a key member of our support team, you will be responsible for ensuring our customers have a seamless experience with our products.

Key Responsibilities:
  • Provide technical support to customers via phone, email, or video call
  • Identify and resolve technical issues related to our products and shop software systems
  • Collaborate with our Customer Success Management and 2nd Level Technical Support teams to ensure customer satisfaction
  • Develop and maintain a deep understanding of our products and shop software systems
  • Communicate technical information clearly and effectively to customers
Requirements:
  • Excellent communication and problem-solving skills
  • Strong technical knowledge of web technologies and shop software systems
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Fluency in English and Dutch (C1 level or higher)
  • Basic knowledge of HTML and CSS (or willingness to learn)
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • The chance to work with a leading e-commerce company

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply.

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