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Technical Support Specialist

2 maanden geleden

Amsterdam, Noord-Holland, Nederland Fareharbor Voltijd

About FareHarbor

FareHarbor is a leading provider of reservation software for tours, activities, and attractions. Our mission is to empower businesses to deliver exceptional experiences to their customers.

Our Team

We're a dynamic team of professionals who are passionate about pioneering an industry and delivering value to the experiences industry. We're committed to providing personalized support to our clients and helping them succeed in their businesses.

Job Summary

We're seeking a Technical Support Specialist to join our team in Amsterdam. As a Technical Support Specialist, you will be responsible for providing exceptional support to our clients, troubleshooting technical issues, and collaborating with our development team to improve our software.

Key Responsibilities

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot technical issues and resolve problems in a timely and efficient manner
  • Collaborate with our development team to identify and resolve software issues
  • Develop and maintain knowledge of our software and its features
  • Provide training and support to new clients
  • Contribute to the development of our help documentation

Requirements

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Technical expertise in software support and troubleshooting
  • Experience working with clients and providing exceptional customer service
  • Fluency in English and Dutch

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package
  • A hybrid-friendly work environment
  • Commuting allowance for public transport and subsidized lunch
  • Wellness benefits, including Headspace subscription and wellness webinars