Automotive Technical Expert
10 uur geleden
MSX International is seeking an experienced Automotive Technical Expert to join our team in Amsterdam. As a key member of our Technical Support Team, you will be responsible for delivering high-quality technical support to our clients.
Key Responsibilities:- Provide remote technical support to our clients and Field Service Engineer Team, resolving complex technical issues and providing expert advice.
- Manage the internal process of escalation, ensuring timely and effective resolution of technical issues.
- Conduct research and analysis to identify emerging trends and quality issues, providing insights and recommendations to improve our technical support services.
- Collaborate with our Customer Care Call Centre team to share knowledge and best practices, ensuring seamless communication and support to our clients.
- Develop and maintain technical documentation, ensuring accurate and up-to-date information is available to our team and clients.
- Master Technician certification or equivalent experience in the automotive industry.
- Strong technical skills, with expertise in electrical diagnosis and high voltage/EV systems.
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
- Fluency in French (C1 level) and strong communication skills in English.
At MSX International, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. Our team is dedicated to delivering exceptional customer service, and we are committed to creating a positive and supportive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and experienced Automotive Technical Expert looking for a new challenge, please apply today.
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