Customer Journey Expert
2 maanden geleden
Are you a Customer Journey Expert with strong IT-delivery experience and solid eye for detail?
Customer Data is part of the Tribe Digital Business Banking domain at ING, providing the capabilities to retrieve, store and validate the data of retail and business customers. It's a dynamic environment at the core of the bank's operations as customer data is processed in a variety of processes such as: onboarding a new customer, changing an entity's legal form and managing roles and mandates. In each of these instances it's imperative to offer robust processes with superior experience for our customers and colleagues. This department consists of about 25 agile teams and closely cooperates with other domains such as Daily Banking, Data Management and Know Your Customer.
Do you have an affinity with developing and optimizing products and processes? Does your curiosity spark towards the underlying IT-landscape? Do you have an entrepreneurial mindset and are you able to take it on and make it happen independently? Then we are looking for you
Your task
We are looking for a Customer Journey Expert who will work in the squad together with other Customer Journey Experts and IT Engineers. You will work on the online onboarding process for new customers. The challenge is to keep the current flow safe and compliant and improve the flow whilst we also go to an IT Target Solution and embed this in the current journey in different phases.
As a Customer Journey Expert you will have a diverse job where you will analyze current flows and identify improvements, handle incidents, and contribute to tech targets. You will have to find a balance between short-term and long-term challenges and between running the bank, being safe and compliant and improving the flows.
This journey will make use of a lot of other components with different owners now and in the future. This means that you have to align with other stakeholders. In addition, you will further expand, improve and maintain these functionalities to sustain new developments and demands from stakeholders.
Your team
Your team resides within the Become Business Customer value space; here we work with 4 squads on the onboarding journey for new business customers, each with its own purpose. You will work together with other Customer Journey Experts and IT. Your team members will work in Amsterdam but also from Leeuwarden, India and Romania.
For the coming years the focus of the value space is to move towards a scalable landscape with a focus on full stp self-service. This will contribute to the ambition to offer robust processes with superior experience for our customers and colleagues.
How to succeed
You are a team player, have proficient problem-solving ability and can drive projects from concept to execution. As a customer journey expert, you:
Conduct user research and analysis to gain a deep understanding of the needs of our customers to identify areas of improvement;Understand the need to comply with regulations and policies, but dare to debate alternatives;Balance the optimal customer value and the profitability for ING;Can identify and influence relevant stakeholders;Are proactive and enjoy working in multidisciplinary teams within an agile environment;Are able to provide and request constructive feedback to your colleagues, and foster an environment in which your colleagues including yourself can excel;Are fluent in Dutch and English (verbally and written).About youYou have:
A bachelor's- or master's degree;Around 3-5 years of relevant work experienceA pro-active, enthusiastic, and professional attitude;Strong analytical skills and you are client oriented and a team player;Solid numerical skills and pay attention to detail;Curious mindset for the underlying application architecture, relevant IT-landscape and technologies;Realization skills with the ability to take on a challenge and make it happen;Solid communication and collaborative skills to interact with different stakeholders.What we offerWe want to make sure that it's possible for you to strike the right balance between your career and your private life, and reward people with a generous benefits offer and employment conditions:
36-hour work weekHybrid working location, the team is based in Amsterdam, but you will work with team members who are based in Amsterdam, Leeuwarden and offshore.Convinced or questions?Does all the above sound like a match? Let's get in touch by clicking 'apply' and submitting your CV and letter of motivation.
Would you prefer more information first or an informal get-to-know? Please contact Manon van Willenswaard – Product Lead Become Business Customer
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdING's Enterprise content & automation [EC&A] tribe aims to further mature, develop and expand ING's art of communicating securely with our customers, prospects and third parties. EC&A focuses on content and communication services , meeting the expectations of ING's business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable....
-
Senior Customer Journey Expert
14 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our Originations Area - Mortgage Applications team, you will play a crucial role in shaping the customer experience for our intermediaries and customers.Key ResponsibilitiesDevelop and maintain a deep understanding of our customers' needs and...
-
Internship – Customer Journey Expert
2 maanden geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAs part of our cross-border team, you will work on automating processes using Artificial Intelligence and optimizing our customer journeys.Our Tribe Enterprise Content & Automation is providing global services within ING for Content Delivery, Records Management, Content Interaction&Signing, and Intelligent Automation. With Intelligent Automation we are...
-
Customer Journey Specialist
17 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdOver de rolWe zijn op zoek naar een Customer Journey Expert die zich kan inzetten voor de ontwikkeling van digitale betaaloplossingen en processen. Als Customer Journey Expert zorg je ervoor dat onze klanten op een prettige manier gebruik kunnen maken van betaalproposities.Jouw verantwoordelijkhedenJe identificeert en vertaalt wensen van klanten en...
-
Senior Customer Journey Specialist
14 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdJobbeschrijvingWe zoeken een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.De rolAls Customer Journey Expert in het Savings & Investments team ben je verantwoordelijk voor het initiëren, creëren en doorontwikkelen van nieuwe propositie, het aantonen van de waarde...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist...
-
Customer Journey Expert for Investments
17 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout INGING is a leading financial institution that aims to make investing accessible and help customers grow their money. We support our customers in becoming the best investors they can be with a compelling value proposition and an excellent digital experience.Job SummaryWe are seeking a highly skilled Customer Journey Expert to join our team in the...
-
Customer Journey Expert Onboarding at Investments NL
15 uur geleden
Amsterdam, Noord-Holland, Nederland ING Voltijd**About the Role**We are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at ING. As a key member of our team, you will be responsible for designing and implementing seamless customer onboarding experiences across our shared platform.**Key Responsibilities**Collaborate with cross-functional teams to develop and refine customer...
-
Customer Journey Specialist
16 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdJobbeschrijvingWe zoeken een creatieve en analytische professional die onze klanten een unieke ervaring kan bieden.De rolAls Customer Journey Specialist in het Savings & Investments team bij Knab draag je bij aan het initiëren, creëren en doorontwikkelen van nieuwe producten en diensten. Je bent verantwoordelijk voor het vertalen van klantbehoeften in...
-
Customer Journey Expert Investments
2 maanden geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy Our shared platform reaches from our Back-end...
-
Customer Journey Specialist
17 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdJobbeschrijvingWe zoeken een creatieve en analytische Customer Journey Specialist die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.De rolAls Customer Journey Specialist in het Savings & Investments team draag je bij aan het initiëren, creëren en doorontwikkelen van nieuwe propositie, het aantonen van de waarde...
-
Product Manager/ Customer Journey Expert – Digital Mortgages
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdThe Dutch housing market is a hot topic. Whether it's the shortage of houses, changing interest rates or the sustainable housing transition we aim for. ING is continuously striving to make impact for new and existing customers.With ING, we are the best mobile-led bank of the continent and next to the aim to keep that position, we have a strategic focus on...
-
Customer Journey Expert for Investments
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy Our shared platform reaches from our Back-end...
-
Customer Journey Expert Onboarding at Investments NL
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert to join the Onboarding squad of our shared platform. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between. You specifically will be...
-
Customer Journey Expert
18 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleING is seeking a highly skilled and experienced Customer Journey Expert to join our Financial Markets team. As a key member of our change delivery department, you will play a critical role in successfully delivering change initiatives and driving business growth.Key ResponsibilitiesProvide impactful analysis to support efficient change across...
-
Customer Journey Expert: Product Owner
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist...
-
Insurance Specialist
15 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout INGING is a leading financial institution that empowers people to develop their skills and take on exciting challenges. We value honesty, integrity, and responsibility, and we're committed to making a positive impact on our customers' lives.Your Role & Work EnvironmentAs an Insurance Expert, you'll join our retail insurances department, which is...
-
Senior Customer Experience Specialist
14 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdAbout KnabKnab is a financial services company that aims to provide simple, smart, and advantageous solutions for its customers. We believe in helping individuals maximize their financial affairs and feel at ease with their finances.Our MissionWe combine technical solutions with human intelligence to create financial services that meet our customers' needs....
-
Customer Journey Expert for Investments
17 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleYou'll work in an international team with other Customer Journey Experts, front-end and back-end developers, both on-site and offshore. Together, you'll be end-to-end responsible for onboarding the Italian investment proposition on our shared platform, which is based in the Netherlands.Key ResponsibilitiesDetermine the gaps between the current...
-
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a CJE/ Business Analyst for our shared platform who wants to take on the challenge to make our platform ready for the next steps. Our shared platform reaches from our Back-end system Europort to our mobile banking app and...
