Internship – Customer Journey Expert
2 maanden geleden
As part of our cross-border team, you will work on automating processes using Artificial Intelligence and optimizing our customer journeys.
Our Tribe Enterprise Content & Automation is providing global services within ING for Content Delivery, Records Management, Content Interaction&Signing, and Intelligent Automation. With Intelligent Automation we are providing AI-enabled solutions to automate processes and extract data from content. For instance when a customer requests a loan to buy a house, our technology can capture the data in a salary slip that is needed to determine the proof of income.
Role and responsibilities
As Customer Journey Expert, you will be part of the cross-border team that is building models for data extraction. A Customer Journey Expert knows how to offer our customers the very best, most consistent experience possible.
To take on this challenging and rewarding opportunity, you: Are a student with an interest in AI technologyHave high ambition and energy levelHave excellent Dutch and French language skills. We need you to understand Belgian contracts for the model training. Rewards and benefits
This is a great opportunity to train with highly skilled people who are experts in their field. You'll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type of environment is right for you. You'll also benefit from: Internship allowanceYour own work laptop Hybrid working to blend home working for focus and office working for collaboration and co-creationYou will be part of a group of interns within ING and will receive overall onboarding and guidanceQuestions?
Contact for more information about this opportunity. Ready to apply? Use the link below to upload your motivation letter and CV by
About our internships
Every year, more than 350 students join our internship program. While there are no guarantees about your future, many of our former interns move into a permanent role or onto our International Talent Programme (traineeship). Whatever happens, an internship at ING is the ideal opportunity to meet a wide variety of people, to build up your own network, and to learn about many different aspects of banking – put simply, it's a great start to your career. During the duration of your internship at ING, it is mandatory to be enrolled at a Dutch university (or EU-university for EUpassport holders).
-
Customer Journey Expert
2 maanden geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you a Customer Journey Expert with strong IT-delivery experience and solid eye for detail?Customer Data is part of the Tribe Digital Business Banking domain at ING, providing the capabilities to retrieve, store and validate the data of retail and business customers. It's a dynamic environment at the core of the bank's operations as customer data is...
-
Customer Journey Expert
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdING's Enterprise content & automation [EC&A] tribe aims to further mature, develop and expand ING's art of communicating securely with our customers, prospects and third parties. EC&A focuses on content and communication services , meeting the expectations of ING's business lines and beyond, whilst ensuring the basics: safe, secure, compliant, and reliable....
-
Senior Customer Journey Expert
15 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our team at ING. As a key member of our Originations Area - Mortgage Applications team, you will play a crucial role in shaping the customer experience for our intermediaries and customers.Key ResponsibilitiesDevelop and maintain a deep understanding of our customers' needs and...
-
Customer Journey Specialist
18 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdOver de rolWe zijn op zoek naar een Customer Journey Expert die zich kan inzetten voor de ontwikkeling van digitale betaaloplossingen en processen. Als Customer Journey Expert zorg je ervoor dat onze klanten op een prettige manier gebruik kunnen maken van betaalproposities.Jouw verantwoordelijkhedenJe identificeert en vertaalt wensen van klanten en...
-
Senior Customer Journey Specialist
14 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdJobbeschrijvingWe zoeken een creatieve en analytische Customer Journey Expert die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.De rolAls Customer Journey Expert in het Savings & Investments team ben je verantwoordelijk voor het initiëren, creëren en doorontwikkelen van nieuwe propositie, het aantonen van de waarde...
-
Customer Journey Expert
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist...
-
Customer Journey Expert for Investments
17 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout INGING is a leading financial institution that aims to make investing accessible and help customers grow their money. We support our customers in becoming the best investors they can be with a compelling value proposition and an excellent digital experience.Job SummaryWe are seeking a highly skilled Customer Journey Expert to join our team in the...
-
Customer Journey Expert Onboarding at Investments NL
15 uur geleden
Amsterdam, Noord-Holland, Nederland ING Voltijd**About the Role**We are seeking a highly skilled Customer Journey Expert to join our Onboarding squad at ING. As a key member of our team, you will be responsible for designing and implementing seamless customer onboarding experiences across our shared platform.**Key Responsibilities**Collaborate with cross-functional teams to develop and refine customer...
-
Customer Journey Specialist
16 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdJobbeschrijvingWe zoeken een creatieve en analytische professional die onze klanten een unieke ervaring kan bieden.De rolAls Customer Journey Specialist in het Savings & Investments team bij Knab draag je bij aan het initiëren, creëren en doorontwikkelen van nieuwe producten en diensten. Je bent verantwoordelijk voor het vertalen van klantbehoeften in...
-
Customer Journey Expert Investments
2 maanden geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy Our shared platform reaches from our Back-end...
-
Customer Journey Specialist
17 uur geleden
Amsterdam, Noord-Holland, Nederland Knab VoltijdJobbeschrijvingWe zoeken een creatieve en analytische Customer Journey Specialist die goed is in het bedenken van nieuwe dingen én de oplossingen op de route daarnaartoe.De rolAls Customer Journey Specialist in het Savings & Investments team draag je bij aan het initiëren, creëren en doorontwikkelen van nieuwe propositie, het aantonen van de waarde...
-
Product Manager/ Customer Journey Expert – Digital Mortgages
4 weken geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdThe Dutch housing market is a hot topic. Whether it's the shortage of houses, changing interest rates or the sustainable housing transition we aim for. ING is continuously striving to make impact for new and existing customers.With ING, we are the best mobile-led bank of the continent and next to the aim to keep that position, we have a strategic focus on...
-
Paid Finance Consulting Internship in Netherlands
3 maanden geleden
Amsterdam, Noord-Holland, Nederland Spain Internship VoltijdTASKS:For the graduate internship, you will be responsible for growth within our financial processes. This means developing new procedures and working on long-term relationships with customers. Below are the main activities.Financial activities:Dashboard maintenance.Building and improving relationships with current and new clients.Participating in...
-
Customer Journey Expert for Investments
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy Our shared platform reaches from our Back-end...
-
Customer Journey Expert Onboarding at Investments NL
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAre you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert to join the Onboarding squad of our shared platform. Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between. You specifically will be...
-
Customer Journey Expert
18 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleING is seeking a highly skilled and experienced Customer Journey Expert to join our Financial Markets team. As a key member of our change delivery department, you will play a critical role in successfully delivering change initiatives and driving business growth.Key ResponsibilitiesProvide impactful analysis to support efficient change across...
-
Customer Journey Expert: Product Owner
1 maand geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdFinancial Markets (FM) is the Bank's gateway to the professional markets around the world. Our primary function is to service the needs of ING's clients with products, services and guidance. FM aims to be a significant player in our market leader and challenger markets, with an additional presence in all the major international markets and specialist...
-
Customer Success Representative Internship
18 uur geleden
Amsterdam, Noord-Holland, Nederland Webfleet Solutions Voltijd**About the Role**We are seeking a highly motivated and driven individual to join our Customer Success team as a Customer Success Representative Intern. As a key member of our team, you will play a vital role in supporting the expansion and retention of our customers.**Key Responsibilities**Assist in managing critical aspects of the customer lifecycle,...
-
Insurance Specialist
16 uur geleden
Amsterdam, Noord-Holland, Nederland ING VoltijdAbout INGING is a leading financial institution that empowers people to develop their skills and take on exciting challenges. We value honesty, integrity, and responsibility, and we're committed to making a positive impact on our customers' lives.Your Role & Work EnvironmentAs an Insurance Expert, you'll join our retail insurances department, which is...
-
Internship - eCommerce (e-business)
4 weken geleden
Amsterdam, Noord-Holland, Nederland HEINEKEN VoltijdGlobal eCommerce – internship Loyalty Team Looking for an opportunity to be part of an exciting new future in E-Business? HEINEKEN is looking for innovative and driven colleagues to join their team as they continue to revolutionize the industry. With the launch of the new e-commerce brand, called 'eazle', HEINEKEN is taking a customer-centric approach to...
