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Customer Journey Expert for Investments
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Customer Journey Expert for Investments
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Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our Investments team at ING. As a key member of our team, you will be responsible for onboarding the Italian investment proposition on our shared platform, working closely with Italian colleagues to translate the proposition into journeys offered by the platform.Key...
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Amsterdam, Noord-Holland, Nederland ING VoltijdAbout the RoleWe are seeking a highly skilled Customer Journey Expert to join our Onboarding team at Investments NL. As a key member of our squad, you will be responsible for designing and implementing seamless onboarding experiences for our clients.Key ResponsibilitiesDevelop and maintain end-to-end onboarding journeys for clients, ensuring a smooth and...
Customer Journey Expert Investments
4 maanden geleden
Are you passionate about investments and want to help contribute to our growth ambition? This is the chance for you We are looking for a Customer Journey Expert/business analyst for our shared platform who wants to take on the challenge to make our expanding platform ready for the next step: onboarding Italy Our shared platform reaches from our Back-end system Europort to our mobile banking app and everything in between.
The team | Investments
At Investments, we make investing accessible and help our customers grow their money. We support them to become the best investors they can be with a compelling value proposition and an excellent digital experience. For moments that matter, we offer touchpoints with trusted advisors. Our shared platform is currently servicing both Dutch and Belgium clients and we are preparing to onboard the next country on our platform: Italy.
Investments serves ING's retail, private banking and business banking customers. We operate in a complex and highly regulated value chain with strong competition, rapid technological developments, and high commercial ambitions. This makes it a very interesting environment to work in.
Your role and responsibilities
You work together in an international team with other Customer Journey Experts, front end and back end developers both onside and offshore. Together with your team you are end to end responsible for onboarding the Italian investment proposition on the shared platform which is based in the Netherlands. You work together closely with the Italian colleagues in order to translate the Italian proposition to the journeys offered by the shared platform. Examples of activities you do in your squad:
Determine the gaps between the current proposition in Italy and the way we work in the Netherlands and Belgium;Engage with stakeholders to determine what is necessary for go live for the first Italian deliverable, what we will take as improvements and which features don't fit the strategy anymore. You have to consider the interest of all parties and come to a compromise that make all happy;Translate these requirements into a roadmap with clear timelines, that helps meet a timely enrollment of Italy to our platform;Create stories together with IT according to the roadmap and test the deliveries. And doing all this while engaging your Italian colleagues engaged, so they are involved and understand the way of working.How to succeedWe hire smart people like you for your potential. Our biggest expectation is that you'll stay curious. Keep learning. Take on responsibility. In return, we'll back you to develop into an even more awesome version of yourself.You:
have a passion for investments: it is your job to balance the requirements and needs of the Italian colleagues against what is already on the shelf for the Netherlands and Belgium. In order to do this a good knowledge of what investment products are and what the rules and regulations are to offer them is required;have a strong affinity with Business to IT: writing stories, hunting bugs, refinement, testing and putting releases to production is one of the key elements of your job;have excellent English skills both verbally and written;like to work in a complex environment where a strong growth ambition, complex rules and regulations and IT challenges come together;have a digital first mindset and have an idea on how we can develop our products in such a way that processes are simple and STP (Straight-Through Processing);can handle pressure and keep on smiling even when you need to tell people 'no' or explain why you cannot meet timelines or requests;have a "take it on and make it happen" mentality;like to do stakeholder management: we service both Belgium and Dutch clients and now we are putting Italy in the mixdoing one thing at a time does not make you happy. Context switching is your thing.Are not afraid to proactively contact people and gather information you need to do your job. Don't worry if you do not meet all the criteria. If you feel that you might be a good fit for this position, we would love to hear from you. Always provide a cover letter telling us your story. Rewards & benefitsWe want to make sure that it's possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here. The benefits of working with us at ING include:
A salary tailored to your qualities and experience (job scale 10 or 11)36 or 40 hour workweekIndividual leave: 24+2 individual holiday days based on 36 hr workweekDiversity leave: 3 days per year (1,5 paid, 1,5 unpaid)CSR days: up to 2 days per year to actively engage in society by volunteering13th month salary8% Holiday paymentIndividual Savings Contribution (BIS), 3.5% of your gross annual salaryMobility cardAttractive pension schemeHybrid working to blend home working for focus and office working for collaboration and co-creationYour applicationWe look forward to receiving it Who are you? What are your ambitions? Use the application button to upload your CV and motivation letter. Please note, multiple interview steps involving various business stakeholders will be part of the selection process.
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us and apply today
