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Customer Journey Expert for Investments

2 maanden geleden

Amsterdam, Noord-Holland, Nederland ING Voltijd
About the Role

You'll work in an international team with other Customer Journey Experts, front-end and back-end developers, both on-site and offshore. Together, you'll be end-to-end responsible for onboarding the Italian investment proposition on our shared platform, which is based in the Netherlands.

Key Responsibilities
  • Determine the gaps between the current proposition in Italy and the way we work in the Netherlands and Belgium;
  • Engage with stakeholders to determine what's necessary for go-live for the first Italian deliverable, what we'll take as improvements, and which features don't fit the strategy anymore;
  • Translate these requirements into a roadmap with clear timelines, helping us meet a timely enrollment of Italy to our platform;
  • Create stories together with IT according to the roadmap and test the deliveries;
  • Engage your Italian colleagues, so they're involved and understand our way of working.
Requirements

We're looking for a highly skilled and motivated individual with the following qualifications:

  • Current residency in the Netherlands and excellent English and Dutch skills, both verbally and written;
  • A passion for investments: you'll balance the requirements and needs of the Italian colleagues against what's already on the shelf for the Netherlands and Belgium;
  • A strong affinity with Business to IT: writing stories, hunting bugs, refinement, testing, and putting releases to production is key to your job;
  • A digital-first mindset and an idea on how we can develop our products in a way that processes are simple and STP;
  • Ability to handle pressure and keep smiling, even when you need to tell people 'no' or explain why you cannot meet timelines or requests;
  • Experience with stakeholder management: we service both Belgium and Dutch clients, and now we're putting Italy in the mix;
  • Ability to do multiple things at once and context-switch;
  • Not afraid to proactively contact people and gather information you need to do your job.
What We Offer

We want to make sure that it's possible for you to strike the right balance between your career and your private life. Our benefits include:

  • A salary tailored to your qualities and experience;
  • 36 or 40 hour workweek;
  • Individual leave: 24+2 individual holiday days based on 36 hr workweek;
  • Diversity leave: 3 days per year (1.5 paid, 1.5 unpaid);
  • CSR days: up to 2 days per year to actively engage in society by volunteering;
  • 13th month salary;
  • 8% Holiday payment;
  • Individual Savings Contribution (BIS), 3.5% of your gross annual salary;
  • Mobility card;
  • Attractive pension scheme;
  • Hybrid working to blend home working for focus and office working for collaboration and co-creation.