Senior Customer Experience Specialist
2 maanden geleden
About Knab
Knab is a financial services company that aims to provide simple, smart, and advantageous solutions for its customers. We believe in helping individuals maximize their financial affairs and feel at ease with their finances.
Our Mission
We combine technical solutions with human intelligence to create financial services that meet our customers' needs. Our team is dedicated to providing sublime personal service and creating a unique experience in the world of finance.
The Role
As a Senior Customer Journey Expert, you will be responsible for ensuring that our customers experience an excellent customer journey at Knab, from start to finish. You will be the bridge between IT and the business, identifying innovative, safe, cost-efficient, and customer-friendly improvements to optimize our customer journey and processes.
Key Responsibilities
- You will identify and translate the needs of clients and stakeholders into IT requirements and functional designs.
- You will translate your vision into our strategy and roadmap.
- You will optimize customer journeys and improve processes in a data-driven way.
- You will be creative in bringing new solutions to the market, including customer communication.
- You will manage and control all process risks, key controls, PARP (product approval and review process), and policies associated with our journeys.
The Team
You will be part of a multidisciplinary team that works agile. This team will consist of a Product Owner, a CJE, and IT developers. Your manager will be the lead of the KYC & FEC domain.
Your Profile
To be successful in this role, you should have at least 6 years of relevant working experience, preferably in an IT development area. You should be able to identify with our challenges, come up with solutions, and take a leading role in realizing these solutions. You should be data-driven and have affinity with the KYC domain. You should also be interested in compliance, fraud, and customer acceptance matters. Fluency in Dutch and English is required.
Diversity Statement
We are an open workplace with positive vibes. We are inclusive of all nationalities, races, and genders. We feel comfortable bringing our authentic whole selves to work and encourage you to do the same.
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