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Customer Experience Specialist

1 maand geleden


Amsterdam, Noord-Holland, Nederland Page Personnel Voltijd

As a Customer Experience Specialist at Page Personnel, you will play a vital role in delivering exceptional customer experiences. You will engage directly with clients to understand their needs and provide tailored solutions. Your proactive approach, empathy, and ability to adapt to changing situations will be essential in improving our service processes and maintaining high service standards.

Key Responsibilities:

  • Engage with customers via phone, email, and chat to address their queries and provide timely solutions.
  • Manage customer orders, ensuring accuracy and prompt delivery, while liaising with logistics teams when necessary.
  • Investigate and resolve any issues with orders, collaborating with relevant departments to implement corrective actions.
  • Maintain detailed records of customer interactions and transactions to ensure consistency and quality in service.
  • Contribute to developing and updating customer support documentation and procedures.
  • Conduct follow-up communications with customers to gather feedback and improve service processes.
  • Work closely with the support team to identify areas for process improvement and contribute to enhancing our customer service strategies.