Customer Experience Specialist
4 weken geleden
About the Role
As a Customer Experience Specialist with AllSaints, you will be the primary point of contact for our customers, providing an exceptional brand experience through styling, product knowledge, and customer service.
Responsibilities
- Style our customers in our latest collections, sharing detailed product knowledge and ensuring a personalized shopping experience.
- Maintain the store's aesthetic, ensuring product is readily available and floor sets are upheld to high standards.
- Process transactions and manage stock replenishment, deliveries, and digital orders using our in-store digital tools.
- Respond to first-line customer queries via our online customer service system, escalating complex issues to specialist teams as needed.
- Greet customers and tailor approaches to support their visit purpose, while maintaining housekeeping standards and supporting team members.
- Collaborate with the management team to achieve store targets, selling collections and maintaining a visually appealing store environment.
About the Location
AllSaints' standalone store in Amsterdam is a dynamic and diverse work environment, offering opportunities for growth and development. Our team is multilingual, and we encourage language learning and cultural exchange.
What We Offer
- A competitive hourly salary above the national minimum wage, regardless of age.
- Free AllSaints clothing and footwear for personal use and professional wear.
- A 50% discount on our collections (capped at £) for friends, family, or gifting.
- Access to comprehensive training sessions and podcasts on career development, personality preferences, and CV support.
- Pro-rated annual leave equivalent to 33 days per year.
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