Customer Experience Specialist

7 uur geleden


Amsterdam, Noord-Holland, Nederland AllSaints Voltijd

About the Role


As a Customer Experience Specialist with AllSaints, you will be the primary point of contact for our customers, providing an exceptional brand experience through styling, product knowledge, and customer service.



Responsibilities



  • Style our customers in our latest collections, sharing detailed product knowledge and ensuring a personalized shopping experience.
  • Maintain the store's aesthetic, ensuring product is readily available and floor sets are upheld to high standards.
  • Process transactions and manage stock replenishment, deliveries, and digital orders using our in-store digital tools.
  • Respond to first-line customer queries via our online customer service system, escalating complex issues to specialist teams as needed.
  • Greet customers and tailor approaches to support their visit purpose, while maintaining housekeeping standards and supporting team members.
  • Collaborate with the management team to achieve store targets, selling collections and maintaining a visually appealing store environment.


About the Location


AllSaints' standalone store in Amsterdam is a dynamic and diverse work environment, offering opportunities for growth and development. Our team is multilingual, and we encourage language learning and cultural exchange.



What We Offer



  • A competitive hourly salary above the national minimum wage, regardless of age.
  • Free AllSaints clothing and footwear for personal use and professional wear.
  • A 50% discount on our collections (capped at £) for friends, family, or gifting.
  • Access to comprehensive training sessions and podcasts on career development, personality preferences, and CV support.
  • Pro-rated annual leave equivalent to 33 days per year.


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