Customer Experience Ambassador for French Market

7 dagen geleden


Amsterdam, Noord-Holland, Nederland Lemonade Voltijd
Job Overview

We are seeking a highly motivated and customer-centric Customer Experience Specialist to join our team in the French Market. As a member of our growing team, you will be responsible for providing exceptional customer support, building customer confidence in our brand, and identifying areas for improvement in our customer experience.

About Us

Lemonade is a customer-centric tech company that has revolutionized the insurance industry. We pride ourselves on being a lean, data-driven organization that values innovation, bold moves, and challenging the status quo. As a Public Benefit Corporation and certified B-Corp, we deliver environmental and social impact through our products and technology.

Key Responsibilities
  • Provide surprisingly delightful customer experiences by adapting your style of support to meet each customer's unique needs in various situations.
  • Build customer confidence in our brand by showcasing deep knowledge across all of our products.
  • Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset.
Requirements
  • Native French speaking skills with a good understanding of the English language.
  • Strong phone and creative writing skills.
  • Helpful personality.
  • Empathy, patience, and an overall positive approach.
  • Efficient and loves to get things done.
  • Tech-savvy.
  • Loads of attention to detail.
  • Experience working with helpdesk tools (i.e. Zendesk).
  • At least 2 years of prior work experience, or a college degree.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including a competitive salary ($60,000 - $80,000 per year), a dynamic and supportive work environment, and opportunities for professional growth and development.



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