Customer Experience Specialist, French Market

2 weken geleden


Amsterdam, Noord-Holland, Nederland Lemonade Voltijd
About the Role

We're seeking a highly motivated and empathetic Native French Speaker to join our team as a Customer Experience Specialist. As a key member of our customer support team, you'll be responsible for providing exceptional customer care to our French-speaking customers.

You'll work closely with our product and engineering teams to maintain an award-winning level of service, while advocating for our community of customers. Your strong phone and creative writing skills will enable you to adapt your style of support to meet each customer's unique needs in a variety of situations.

Key responsibilities include:

  • Providing surprisingly delightful customer experiences by showcasing deep knowledge across all of our products
  • Building customer confidence in our brand by identifying and communicating critical pain points of our customer user experience
  • Bringing our values to life in the way that you interact and build community across our teams and company

As a customer-centric tech company, we're committed to delivering exceptional customer experiences. If you're passionate about helping others and have a good understanding of the English language, we'd love to hear from you.

Requirements
  • Native French speaking skills with a good understanding of the English language
  • Strong phone and creative writing skills
  • Helpful personality
  • Empathy, patience, and an overall positive approach
  • Efficient and loves to get things done
  • Tech-savvy
  • Loads of attention to detail
  • Experience working with helpdesk tools (i.e. Zendesk)
  • At least 2 years of prior work experience, or a college degree


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