Customer Experience Specialist

3 dagen geleden


Amsterdam, Noord-Holland, Nederland Lemonade Voltijd
About the Role

We're seeking a highly motivated and empathetic Customer Experience Specialist to join our team at Lemonade. As a customer-centric tech company, we're revolutionizing the insurance industry with a smart, instant, and delightful experience.

In this role, you'll provide surprisingly delightful experiences to our customers through various channels, work with management to shape processes unique to our Dutch market, and advocate for customers to maintain a high level of service.

Key Responsibilities
  • Provide exceptional customer care through email, phone, and other channels
  • Collaborate with management to develop processes tailored to our Dutch market
  • Advocate for customers and work with our product and engineering team to maintain a high level of service
Requirements
  • Dutch native language skills and proficiency in English (German is a plus)
  • Strong phone and creative writing skills
  • Helpful personality with empathy, patience, and a positive approach
  • Efficient and results-driven with a love for getting things done
  • Tech-savvy with experience working with helpdesk tools (e.g., Zendesk)
  • At least 2 years of prior work experience or a college degree
  • Customer experience at a tech startup is a plus


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