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Customer Experience Specialist

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Amsterdam, Noord-Holland, Nederland Lemonade Voltijd

{"h2": "Delightful Customer Care at Lemonade
", "p": "At Lemonade, we're on a mission to revolutionize the insurance industry with a customer-centric approach. As a Customer Experience Specialist, you'll play a vital role in delivering exceptional service to our customers, while working alongside a talented team of innovators and problem-solvers.
", "ul": [{"li": "Provide personalized support to customers through various channels, including email, phone, and chat."}, {"li": "Collaborate with our product and engineering teams to identify and address customer pain points, ensuring a seamless and delightful experience."}, {"li": "Advocate for our customers' needs and concerns, driving continuous improvement and innovation in our services."}], "h2": "What You'll Need
", "ul": [{"li": "Native Dutch language skills and proficiency in English (German is a plus)."}, {"li": "Strong phone and creative writing skills, with a focus on empathy and patience."}, {"li": "Experience working with helpdesk tools, such as Zendesk."}, {"li": "At least 2 years of prior work experience or a college degree."}, {"li": "Customer experience at a tech start-up is a plus."}]}