Customer Experience Specialist
4 weken geleden
Are you looking for a challenging role where you can shape the customer journey and be part of a digital transformation in retail and service? Do you want to work for a leading automotive brand and be part of a comprehensive change?
Ford, our client, aims to be a leader in customer experience. In today's world, it's not enough to just sell vehicles. Ford will provide its customers with leading products and services, with the ambition to create a simple and memorable purchasing experience. The future success will be measured by customer satisfaction.
Your Key Responsibilities- You will support the sales process of new vehicles. Ford is one of the brands that leads the transition of this sales process, where the sale of vehicles will become more online and will be facilitated by the brand itself.
- You will be involved in following up on leads.
- You will support customers during the (online) sales process, from configuring a new vehicle to making a delivery appointment.
- You will make appointments for customers at one of the Ford dealerships. Not only for a test drive, but also to discuss the exchange of their current vehicle.
- You are motivated and want to develop yourself to become an expert in Ford products.
- You have good communication skills. You understand people, how they feel, and what motivates them - your strong interpersonal skills ensure a great customer experience.
- You have a commercial mindset. You feel comfortable when the customer shows clear interest, where you present benefits and address objections.
- You are a natural talent with digital technology - it doesn't matter how a customer approaches you (via social media, email, video call), you have it under control. Both in Dutch and English.
- You are accurate, precise, and analytical in your work.
- You are flexible in collaboration with colleagues, both within the team and outside to achieve the best result for the customer. Also, when working independently.
- You are looking for a part-time or full-time job.
- You want to start your career.
Along with this exciting challenge, we offer a suitable salary and secondary conditions at MSX International.
At MSX, you will have the freedom to work independently on projects and still be part of a successful, supporting team.
About MSX InternationalMSX International is a business service provider in the field of Business Process Outsourcing, offering technology-supported services to the Automotive sector. With 5,000 industry experts in 80 countries, we are looking for the best strategic solutions to help and develop automotive manufacturers, importers, and dealer networks in a rapidly evolving industry.
Our goal is to support our customers by improving processes, increasing turnover, reducing costs, and keeping customers satisfied.
Do you want to be part of a motivated, successful team of specialists who make this possible? Show your interest by applying. We look forward to it.
About Working for FordAt Ford, you will work in a compact and entrepreneurial team. When you start working at Ford, you will work for a globally operating organization with a local, family-like atmosphere. At Ford, hard work is done, and the team puts their shoulders together every day, and there is room for fun. Equal treatment and diversity are high on the agenda at Ford. Want to read more about Ford as an organization? Take a look at their website > https://www.ford.nl/
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