Customer Experience Specialist

6 uur geleden


Amsterdam, Noord-Holland, Nederland Aesop Voltijd
Unlock Your Potential as a Customer Experience Specialist

We are seeking an exceptional individual to join our team as a Customer Experience Specialist. This is a part-time role, approximately 25 hours per week, including weekends, with an on-site working pattern.

About Us

Aesop is a global retail organisation dedicated to providing professional development and advancement opportunities for our employees. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations that stimulate the senses.

Role Purpose

As a Customer Experience Specialist, you will embody our desire to engage, listen, and guide customers to products that meet their needs. You will welcome customers into our spaces and through intentional interactions deepen their experience of our products. In demonstrating products that address customer needs, you will deliver an exceptional, inclusive customer experience that contributes to our overall commercial success.

Key Responsibilities
  1. Foster strong relationships with customers to understand their needs and preferences.
  2. Demonstrate products that address customer needs, delivering an exceptional customer experience.
  3. Participate in team meetings and contribute to discussions on customer engagement strategies.
  4. Maintain accurate records of customer interactions and feedback.
What We Are Looking For
  • Fluency in English and Dutch.
  • Experience operating within a customer service role or environment.
  • Effective selling skills and the ability to drive commercial outcomes.
  • History of successfully participating in and contributing to a team.
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
  • Open mindset and deep curiosity seeking to understand others, listen without judgement, and act on diverse perspectives.
  • Strong communication and problem-solving skills.
  • Working knowledge of skin care and skin care industry (advantageous).
  • Knowledge of hair care, body care, fragrance, and home categories (advantageous).
Benefits
  • Generous product discount allowance and bi-annual complimentary product allocation.
  • Bonus opportunity based on personal and business performance.
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training, and study support opportunities.
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app, and summer wellness leave options.
Salary

We offer a competitive salary of €35,000 - €40,000 per annum, depending on experience, plus benefits.



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