Customer Experience Specialist, French Market

3 weken geleden


Amsterdam, Noord-Holland, Nederland Lemonade Voltijd
About Lemonade

Lemonade is a customer-centric tech company that has revolutionized the insurance industry. We're a team of like-minded makers who thrive in a fast-paced environment and deliver exceptional products.

Job Summary

We're seeking a highly motivated and empathetic Customer Experience Specialist to join our French Market team. As a native French speaker, you'll provide surprisingly delightful customer care to our customers while working alongside talented individuals from the tech and insurance industries.

Key Responsibilities
  • Provide exceptional customer support in French, adapting your style to meet each customer's unique needs.
  • Build customer confidence in our brand by showcasing deep knowledge across all our products.
  • Identify and communicate critical pain points of our customer user experience with a solution-oriented mindset.
  • Bring our values to life in the way you interact and build community across our teams and company.
Requirements
  • Native French speaking skills with a good understanding of the English language.
  • Strong phone and creative writing skills.
  • Helpful personality, empathy, patience, and a positive approach.
  • Efficient and results-driven.
  • Tech-savvy and experienced with helpdesk tools (e.g., Zendesk).
  • At least 2 years of prior work experience or a college degree.
What We Offer

At Lemonade, you'll have the opportunity to work with a talented team, develop your skills, and make a meaningful impact on our customers' lives. We're a certified B-Corp and a Public Benefit Corporation, committed to delivering environmental and social impact through our products and technology.



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