Senior Customer Experience Specialist

2 weken geleden


Amsterdam, Noord-Holland, Nederland Knab Voltijd
About Knab

Knab is a financial services company that aims to simplify and make finance more accessible to everyone. We believe in combining smart technology with human intelligence to create innovative solutions that meet our customers' needs.

Job Description

As a Senior Customer Journey Expert at Knab, you will be responsible for ensuring that our customers have an exceptional experience throughout their journey with us. You will be the bridge between IT and business, identifying opportunities to improve our customer journey and processes.

Key Responsibilities
  • Translate customer needs into IT requirements and functional designs
  • Develop and implement strategies to optimize customer journeys and improve processes
  • Manage and control process risks, key controls, and policies associated with our journeys
  • Collaborate with a multidisciplinary team to deliver innovative solutions
Requirements
  • At least 6 years of relevant working experience in IT development or a related field
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in Dutch and English
About the Team

Knab is an open and inclusive workplace that values diversity and creativity. We believe in bringing our authentic selves to work and creating a positive and supportive environment for everyone.



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